Customer Service Technician

Interior Logic Group•Mableton, GA

About The Position

The Customer Service Technician provides excellent customer service through high-quality warranty repairs and product installations. The role supports customer service and production operations, ensuring repairs are completed efficiently, safely, and to ILG’s quality standards. Technicians work professionally and communicate effectively in occupied homes and new construction environments. The position involves repairs, touch-ups, installations, material handling, and coordination across multiple trades and materials. Technicians travel to local customer locations, maintain field inventory, organize their workflow, and document appointments and completed work. They also share feedback on product quality and installation processes and may mentor less experienced technicians.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
One or more years of experience in construction or related trades, with increasing responsibility and technical complexity over time.
Valid driver’s license and vehicle insurance as required by state law.
Ability to perform repair and service work in occupied homes.
Good verbal communication and organizational skills.
Demonstrated ability to train, mentor, or support other technicians as experience increases.
Experience in one or more construction trades, which may include flooring (tile, carpet, wood, or LVP), cabinets (repair, touch-up, adjustment), or countertops (repair, fabrication, and replacement across multiple materials).
Strong technical aptitude and knowledge of multiple trades, including flooring, cabinetry, and countertops.
Strong communication, organizational, and time-management abilities.
Problem-solving and analytical skills to diagnose and resolve installation or repair issues.
Ability to consistently follow safety standards and company policies.
Commitment to quality, accountability, and customer satisfaction.
Proficiency in Microsoft Office Suite.
Ability to stand, sit, walk, bend, and stoop for 8+ hours; minor lifting and carrying may be required.

Nice To Haves

SAP knowledge.

Responsibilities

Perform repairs, touch-ups, and installation-related tasks during or following production installation across multiple trades and materials.
Perform minor to complex repairs and replacements in occupied homes in accordance with ILG standards and safety requirements.
Handle and coordinate materials and logistics related to production installs.
Maintain inventory of parts, tools, and materials needed for field operations.
Travel to local customer locations to perform field service, repairs, and support.
Communicate with customers and internal teams about work scope, timelines, and expectations.
Organize workflow and maintain accurate documentation about repairs, materials, and appointments.
Confirm and document completed appointments accurately and promptly.
Provide internal teams with feedback about product quality, installation methods, and process improvements.
Mentor and support less experienced technicians, as applicable.
Perform other duties as assigned.