Customer Service Technician
About The Position
Young at Heart Pharmacy is seeking a motivated, customer-oriented individual to join its customer service team. The Customer Service Technician handles telephone requests and customer inquiries, documents requests, directs inquiries to the appropriate team or individual, and accurately fulfills customer requests, including refill requests and STAT orders. The role also researches drug-order status, coordinates with facilities and physician offices, and communicates with employees, patients, caregivers, and physicians by phone, fax, and email in a courteous and professional manner. Young at Heart Pharmacy’s parent owner, Custom Health, provides a technology-enabled medication management and managed care solution across the United States and Canada. Its operations use proprietary software, automated owned and network pharmacies, at-home medication management solutions, real-time clinical oversight, and real-world data and insights.
Requirements
- Active Pharmacy Technician in Training license from the Indiana State Board of Pharmacy required before the first day of employment.
- One year of customer service experience.
- Efficient use of Microsoft Suite products.
Nice To Haves
- Active Pharmacy Technician license from the Indiana State Board of Pharmacy.
- Experience using Framework and DocuTrack.
Responsibilities
- Handle telephone requests promptly and professionally.
- Respond to and document incoming customer requests.
- Direct specific inquiries to the appropriate team or individual.
- Maintain a positive and pleasant demeanor with callers.
- Fulfill customer requests accurately.
- Process refill requests and STAT orders as needed.
- Research the disposition of drug orders quickly and accurately.
- Act as a liaison between the pharmacy and the facility.
- Serve as a point of contact for customer inquiries.
- Contact facilities as needed to clarify faxed requests.
- Inform facilities of items in upcoming cycles using preliminary packing slips.
- Communicate with physician offices verbally or electronically to obtain prescriptions professionally.
- Communicate courteously and professionally with employees, patients, caregivers, and physicians by phone, fax, and email.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
