Customer Service Technician

Agiliti Health•Oakland, CA

About The Position

The Customer Service Technician I is responsible for driving to and from healthcare locations to deliver and pick up medical equipment and complete equipment management tasks for a district office. The role also involves processing, cleaning, inspecting, and testing equipment, as well as maintaining inventory. The position is based in the Oakland District, with Richmond, California listed as the location city.

Requirements

Be at least 21 years of age.
Have a high school diploma or equivalent.
Hold a current, valid, unrestricted driver's license.
Have a safe driving record in accordance with Agiliti policies.
Have customer service experience.
Have basic computer skills.
Be willing to work flexible hours, including evenings, weekends, holidays, and emergency off-hours as needed to support a 24/7 schedule.
Be able to lift and/or push up to 75 pounds.
Be able to stand and walk for long periods.
Be able to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, and stand for long periods.

Nice To Haves

Prior work experience in a hospital setting is helpful.

Responsibilities

Safely load, secure, and deliver medical equipment to customers.
Retrieve equipment from customer locations and safely transport it back to the office.
Educate and engage customers at delivery, informing them about equipment features and functionality.
Complete paperwork and data entry accurately and promptly to support billing, inventory, and regulatory compliance.
Process, clean, inspect, and test medical equipment, including maintaining inventory.