Customer Service Technician

Agiliti Health • Minneapolis, MN

2d • Onsite

About The Position

Agiliti is a nationwide medical equipment management company serving hospitals, healthcare facilities, and local service centers. The Customer Service Technician I supports a district office by driving to healthcare locations to deliver and pick up medical equipment and perform equipment management tasks. These tasks include processing, cleaning, inspecting, testing, and maintaining inventory. The role is based in the Minneapolis District, with the listed location in Eagan, Minnesota.

The position requires customer interaction during deliveries, accurate paperwork and data entry, and the ability to support a 24/7 schedule, including flexible hours and emergency off-hours when required. The role may require certain vaccinations or proof of current vaccination status based on customer or company requirements; Agiliti provides directions and covers the expense when vaccination is required.

Requirements

• Be at least 21 years of age and have a high school diploma or equivalent.
• Have a current, valid, unrestricted driver’s license.
• Have a safe driving record based on Agiliti policies.
• Have customer service experience.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends, holidays, and emergency off-hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods.
• Be able to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, and stand for long periods.

Nice To Haves

• Prior work experience in a hospital setting is helpful.

Responsibilities

• Safely load, secure, and deliver medical equipment to customers.
• Retrieve equipment from customer locations and safely transport it back to the office.
• Educate and engage customers during deliveries, keeping them informed about equipment features and functionality.
• Complete paperwork and data entry accurately and promptly to support billing, inventory, and regulatory compliance.
• Process, clean, inspect, and test equipment, including maintaining inventory.

Benefits

• Medical, dental, and vision insurance options
• Short- and long-term disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life insurance options
• Paid Time Off
• 401(k) savings plan with employer match
• Employee discounts
• Tuition reimbursement
• Daily Pay program
• Employee Assistance Program
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED