082 - Bashas' Customer Service Team Lead - Gold Canyon

Bashas'•Gold Canyon, AZ

About The Position

The Customer Service Team Lead is an entry-level manager who assists the Store Team Lead and other assistant leads with management duties and shares responsibility for store operations and performance. The role directs front-end grocery store operations to ensure purchases are recorded and totaled quickly and accurately and customers receive an outstanding shopping experience. The position also leads the department team, supports a professional and productive work environment, and helps ensure compliance with company and regulatory requirements.

Requirements

Must be at least 18 years of age.
Must be at least 21 years of age for any position that serves alcohol.
Must be able to safely work in a fast-paced environment and provide excellent customer service.

Responsibilities

Engage with customers through smiles and greetings, offer product information, and provide a genuine thank you.
Create a store environment that team members want to work in and customers want to shop in.
Operate a cash register and staff the store’s customer service counter.
Direct all front-end operations of the grocery store.
Work with courtesy clerks and cashier/clerks to ensure professionalism, productivity, and outstanding customer service.
Observe and enforce store rules and company policies.
Help select and train new team members.
Lead the department and serve as a role model, coach, performance evaluator, and trainer for the team.
Ensure compliance with health department and weights and measures department policies and requirements.
Order and merchandise general department items, including grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases, and displays.
Ensure team members follow company safety guidelines.
Perform other related duties as assigned.