011 - Bashas' Customer Service Team Lead - 48 St & E Warner

Bashas • Phoenix, AZ

4d

About The Position

The Customer Service Team Lead is an entry-level manager who assists the Store Team Lead and other assistant leads with management duties and shares responsibility for store operations and performance. The role directs front-end grocery store operations to ensure customers have an outstanding shopping experience and purchases are recorded and totaled quickly and accurately.

The position also leads the department team, supports team professionalism and productivity, and helps ensure compliance with company policies, safety guidelines, and applicable health department and weights and measures requirements. Duties may include ordering and merchandising several general merchandise departments.

Requirements

• Must be at least 18 years of age.
• Must be at least 21 years of age for any position that serves alcohol.
• Able to safely work in a fast-paced environment and provide excellent customer service.
• For internal transfers, promotions, or rehires, the current leader must recommend the candidate and provide an endorsement upon request from HR.
• Rehires must be approved by an HRBP.

Responsibilities

• Engage with customers through smiles and greetings, provide product information, and offer a genuine thank you.
• Help create a store environment that employees want to work in and customers want to shop in.
• Operate a cash register and staff the customer service counter.
• Direct all front-end grocery store operations.
• Work with courtesy clerks and cashier/clerks to support professionalism, productivity, and outstanding customer service.
• Observe and enforce store rules and company policies.
• Help select and train new team members.
• Lead the department and serve as a role model, coach, performance evaluator, and trainer for the team.
• Ensure compliance with health department and weights and measures department policies and requirements.
• Order and merchandise the general department, including grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases, and displays.
• Ensure team members follow company safety guidelines.
• Perform other related duties as assigned.

Benefits

• Competitive compensation, paid weekly.
• Retirement benefits.
• Medical, dental, and vision insurance for yourself and eligible dependents.
• Tuition reimbursement for qualified courses.
• Scholarship opportunities for continued education.
• Store discount programs (10% off household groceries).
• Fun work environment with the opportunity to nourish your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed