052 - Bashas' Customer Service Team Lead - Oracle & CloudCrest

Bashas'•Tucson, AZ

About The Position

The Customer Service Team Lead is an entry-level manager who assists the Store Team Lead and other assistant leads with management duties and shares responsibility for the store’s operation and performance. This role directs front-end grocery store operations to ensure purchases are recorded and totaled quickly and accurately and customers receive an outstanding shopping experience. The role requires a responsible, friendly person who can work safely in a fast-paced environment and provide excellent customer service. The Team Lead also serves as a department leader and role model, coach, performance evaluator, and trainer for the team.

Requirements

Must be at least 18 years of age.
Must be at least 21 years of age for any position that serves alcohol.
Ability to work safely in a fast-paced environment and provide excellent customer service.

Responsibilities

Engage with customers through smiles and greetings, offer product information, and provide a genuine thank you.
Create a store environment that team members want to work in and customers want to shop in.
Operate a cash register and staff the store’s customer service counter.
Direct all operations on the front end of the grocery store.
Work directly with courtesy clerks and cashier/clerks to ensure professionalism, productivity, and outstanding customer service.
Observe and enforce store rules and company policies.
Help select and train new team members.
Lead the department and serve as a role model, coach, performance evaluator, and trainer for the team.
Ensure compliance with health department and weights and measures department policies and requirements.
Order and merchandise general department items, including grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases, and displays.
Ensure team members follow company safety guidelines.
Perform other related duties as assigned.