Customer Service Support 2 Hourly

WEX • Lower Macungie Township, PA

1d • $16 - $19 • Onsite

About The Position

WEX Inc, is seeking a top-notch Client Pay Specialist 1 to support our Corporate Payments line of Business with client needs via phone.

Requirements

• Effective and professional verbal and written skills
• Ability to work independently and manage volatile workload environment
• Critical thinking and problem-solving skills
• Flexibility and team player, strong reliability
• Prior related experience in a related environment

Responsibilities

• Professionally and accurately process payments over the phone and manage customer service issues/needs utilizing our various online support tools and processes.
• Self-manage their workload and show proactive communication and problem-solving skills, while also keeping a professional approach with excellent verbal and written skills.
• Make timely outbound phone calls to businesses to process credit card payments over the phone.
• Manage inbound phone calls and customer service emails with various payment processing issues/needs.
• Update directory accounts as needed to supplement efficient payment processing.
• Manage on-going relationships of clients' needs, including refund processing, payments review, and following up on unprocessed credit card transactions to problem solve and find resolutions on billing needs.

Benefits

• health, dental and vision insurances
• retirement savings plan
• paid time off
• health savings account
• flexible spending accounts
• life insurance
• disability insurance
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed