Customer Sales Support-2

EIS legacy LLC • Baltimore, MD

2d • $22 - $27 • Onsite

About The Position

The Customer Sales Support position will play a key role in streamlining the sales process, enhancing customer satisfaction, and driving revenue by resolving customer inquiries, supporting the front counter, and supporting sales representatives. The position serves as a vital link between the sales team and customers, by managing orders, maintaining records, and nurturing client relationships.

Requirements

• High school diploma or equivalent
• 3 – 4 years of previous sales or customer service experience
• Strong communication skills with the ability to engage effectively with a diverse range of customers
• Ability to lift to 40lbs. and stand for extended periods of time
• Strong attention to detail and accuracy
• Proficiency in MS Office Suite (Word, Excel, and Outlook).
• Team-oriented, with good communication skills
• Proactive approach to problem-solving and the ability to work independently and as part of a team
• Basic understanding of sales principles and practices
• Willingness to learn and adapt in a fast-paced retail environment
• Self-starter, with a great attitude and willingness to learn
• Excellent verbal and written communication skills with the ability to interact effectively across all levels of the organization.
• Strong reasoning, customer service, active listening, and good interpersonal skills are required.

Nice To Haves

• associate or bachelor's degree preferred
• experience in the fastener or industrial supply industry a plus

Responsibilities

• Learn and understand the company’s range of fastener products, applications, and industries served.
• Shadow experienced sales representatives during customer interactions and site visits.
• Support the preparation of quotes, sales orders, and product specifications.
• Build and maintain strong relationships with customers, to encourage repeat business
• Process transactions accurately and efficiently, while ensuring a positive shopping experience
• Handle customer inquiries, complaints, and feedback with professionalism, tact, and care
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED