Sales Support Representative 2
About The Position
Provides product, system, sales process, and contract support to internal sales teams and/or external sales partners (Independent Sales Organizations, Agent/Referral Banks and Third Party POS Vendors). Provides product support (including terminal, software, value add products) which includes feature functionality, live demonstrations as well as system integration and development tools. Assists sales staff in identifying the appropriate contract for new merchant relationships. Researches and resolves compensation issues for both internal and external sales staff. Processes third party certification requests as well as validating certified vendors on the platform. Maintains internal websites with current information on card schemes and pricing, and notifies sales teams of changes.
Requirements
- High school diploma or equivalent
- Typically two or more years of related experience
Nice To Haves
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to identify and resolve exceptions and to interpret data
- Proven customer service/relations skills
- Effective interpersonal, verbal and written communication skills
- Some knowledge of the Payments Industry, product and system knowledge helpful
Responsibilities
- Provides product, system, sales process, and contract support to internal sales teams and/or external sales partners.
- Provides product support including feature functionality, live demonstrations, and system integration and development tools.
- Assists sales staff in identifying the appropriate contract for new merchant relationships.
- Researches and resolves compensation issues for both internal and external sales staff.
- Processes third party certification requests and validates certified vendors on the platform.
- Maintains internal websites with current information on card schemes and pricing.
- Notifies sales teams of changes.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
