Sales Support Representative

RELIANCE WORLDWIDE•Atlanta, GA

2d•Hybrid

About The Position

A Customer Service and Sales Customer Support Representative‘s job is primarily to assist in customer inquiries, concerns, and requests regarding products and services either by telephone and/or electronically. This role serves as a direct contact for a given territory, channel or region but may also take on tasks outside of the assigned area. The representative will respond promptly to customer inquiries, handle and resolve customer complaints, and obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability, and complaints. They will also process orders of all types, including Warranty and Courtesy Replacement orders, and record customer calls and emails into the Customer Relationship Management (CRM) system. This role requires communication and coordination with Internal Sales Representatives (ISR) and Manufacturers' Rep Agencies, as well as supporting assigned Inside Sales Team members and providing backup.

Requirements

HS Diploma required
Must be proficient in Microsoft Office Programs including Word, Excel and Power Point
Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions.
Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills.
Ability to offer prompt, effective support to warehouse, plant and corporate office environments.
Ability to work in a team environment as well as being a self-starter of improvement projects
Exceptional verbal and written communication skills
Exceptional troubleshooting skills
Must be able to communicate effectively, both verbally and in writing
Must have the ability to work well within a business environment and the ability to multitask

Nice To Haves

some college preferred
Experience in Business Management Software (i.e. SAP) is preferred but not require

Responsibilities

Serves as a direct contact for a given territory, channel or region but may also take on tasks outside of assigned area
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints
Process orders of all types
Process Warranty and Courtesy Replacement orders
Record customer calls and emails into our Customer Relationship Management (CRM) system pertaining to inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with our Internal Sales Representatives (ISR)
Communicate directly with our Manufactures Rep Agencies
Support assigned Inside Sales Team members and assist/provide back up in those efforts as a part of the function of this role
Other duties as required