Sales Support Representative

Vallourec North America•Houston, TX

About The Position

At Vallourec, we are seeking individuals whose passion and dedication match the strength and resilience of the steel we produce. As a Sales Support Representative, you will play a vital role in supporting our sales strategy, strengthening customer relationships, and ensuring seamless coordination between customers, manufacturing, and sales teams. This position is critical to driving revenue growth, delivering exceptional customer service, and supporting the successful execution of customer orders throughout the sales cycle.

Requirements

Bachelor's Degree in Business Administration, Marketing, Communications, or a related field preferred
3+ years of sales support experience within the tubular manufacturing, OCTG, or distribution industry may be considered in lieu of a degree
Strong written, verbal, analytical, and interpersonal communication skills
Proven ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment
Demonstrated problem-solving and decision-making capabilities
Experience presenting information and communicating effectively with customers, vendors, and internal stakeholders
SAP and ERP system experience preferred
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
Strong organizational skills with attention to detail and accuracy
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
Communicate clearly and constructively
Collaborate effectively and contribute to team success
Able to deal with frequent change, delays, or unexpected events.
Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Take accountability and show initiative in their work
Demonstrate reliability and pride in performance
Prioritize safety and act with awareness
Embrace feedback and use it to grow
Maintain high attention to detail
Drive continuous improvement and challenge the status quo
Support and develop others through shared learning

Responsibilities

Receive customer inquiries, establish pricing in accordance with company policy, and prepare timely quotations and tender proposals
Follow up on quotations and tenders to secure orders and provide market feedback to management and outside sales teams
Develop and maintain strong relationships with distributors and end-user customers to promote Vallourec products and services
Perform accurate order entry and contract review to ensure customer requirements are properly documented and fulfilled
Serve as a liaison between customers, outside sales teams, and manufacturing throughout the sales cycle
Coordinate delivery schedules and support active orders to ensure customer satisfaction
Assist Sales Management with forecasting, reporting, process improvements, and achievement of business targets
Support accounts receivable activities to ensure adherence to contractual payment terms
Maintain sales documentation, controlled records, standard operating procedures, and work instructions
Participate in continuous improvement initiatives and support company Quality, Health, Safety, and Environmental (QHS&E) programs