Sales Support Rep Analyst 2
About The Position
The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. The impact you’ll make Plans and implements projects that support the sales. Assist sales organization in providing technical and administrative product information. Works with market research representatives and updates automated tracking system such as CRM. Coordinates with Sales Reps to provide documentation and satisfy customer requirements.
Requirements
- Assist sales organization in providing technical and administrative product information.
- Works with market research representatives and updates automated tracking system such as CRM.
- Coordinates with Sales Reps to provide documentation and satisfy customer requirements.
- Ability to give price quotations, completes, order sheets, and checks the price and quantity of each item listed.
Nice To Haves
- Bachelor’s Degree or equivalent engineering experience.
- Previous experience preferred with process orders for materials or merchandise from sales staff or direct customer files with sales contracts and other information.
- Any experience maintaining customer files with sales contracts and customer information.
Responsibilities
- Quote Creation
- Systems: New Quote and change configuration management
- Conversions (Limited R) PM's/ CSBG manage conversion kit quotes
- CTL Submittal
- Initial System CTL and limited CK CTL (PM's to Manage)
- Change CTL for Systems and change CTL for CK's/Upgrade (Limited R) PM's to Manage
- Review all Pending CTL's for Intel Team, Send reminder to approvers
- PG System/Upgrades/Software Bookings
- Submit CBC/Review PO/ Attach all required Documents/Route for Approvals
- ISR initiation requests to Service Managers
- Coordinate notifications out to CSBG
- Acceptance
- Verify / Manage Acceptance Dates align to criteria outlined in CPA's
- Identify risks/upside to Acct Team, Finance, BDSO. Attend meetings and communicate updates to Finance and BDSO
- Manage follow up inquiries and push notifications
- Submit / Manage RFC's to responsible AE
- Customer Communication
- Support weekly calls with Intel CCM and Account team based on Forecast/Order/ Delivery.
- Provide necessary correspondence based on change/new activity request from Intel
- Will distributes order sheets to respective departments.
- Will coordinate with departments on order status, shipping dates, prices, product availability and back orders.
Benefits
- Comprehensive set of outstanding benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
