Customer Service Support

Indotronix International Corporation • Wichita, KS

1d • Onsite

About The Position

Join a dynamic team as a Customer Service Support specialist in Wichita, KS. In this fast-paced environment, you will play a vital part in ensuring seamless order management, supporting internal processes, and delivering exceptional customer satisfaction. This opportunity is perfect for individuals looking to sharpen administrative skills while contributing to a collaborative workplace.

Requirements

• High school diploma or equivalent required
• Minimum 2 years of relevant customer service or administrative experience
• Strong organizational and communication abilities
• Comfortable with order management processes and documentation

Nice To Haves

• Experience with order management systems
• Familiarity with internal stakeholder communication protocols

Responsibilities

• Execute routine customer support activities focused on efficient order intake, confirmation, processing, and fulfillment
• Identify and communicate potential process barriers to improve the customer journey
• Update internal stakeholders on order status, proactively resolving issues as directed
• Prepare and manage order-related documentation following established procedures
• Resolve simple clerical and administrative process issues with accuracy
• Confirm basic customer order criteria such as credit, contract terms, pricing, and stock availability
• Deliver timely information to customer-facing representatives to facilitate order completion
• Escalate complex support issues to appropriate team members
• Perform additional support duties as assigned

Benefits

• Competitive hourly pay
• Opportunity to gain hands-on experience in a leading customer-centric environment
• Supportive team culture focused on professional growth
• Flexible four-day workweek (three-day weekends)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED