Customer Service Support-Friction

MOMENTUM USA INC • Richmond, VA

12d • Onsite

About The Position

The Customer Service Support role at MOMENTUM USA INC is dedicated to delivering exceptional service to our automotive clients by addressing their inquiries, resolving issues, and ensuring a seamless customer experience. This position is pivotal in maintaining customer satisfaction and loyalty through effective communication and problem-solving skills.

Requirements

• High school diploma or equivalent
• Minimum of 2 years experience in a customer service role, preferably within the automotive industry.
• Proven track record of handling customer inquiries and resolving issues efficiently.
• Experience with CRM systems and customer service software.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong interpersonal skills with the ability to build rapport with customers.
• Ability to work independently as well as part of a team.

Nice To Haves

• An associate degree in a related field is preferred.
• Familiarity with automotive products and services is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance regarding automotive products and services.
• Resolve customer complaints efficiently by identifying the root cause and implementing appropriate solutions, ensuring customer satisfaction.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the customer service database.
• Collaborate with other departments, such as sales and technical support, to address complex customer issues and ensure a cohesive approach to customer service.
• Keep up-to-date with product knowledge and industry trends to provide informed responses and recommendations to customers.
• Assist in the development and implementation of customer service policies and procedures to enhance the overall customer experience.
• Participate in training sessions and workshops to continuously improve customer service skills and knowledge.
• Monitor customer feedback and provide insights to management for improving products, services, and customer interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED