Customer Service Support

Grays Harbor PUD No. 1•Aberdeen, WA

3d•Onsite

About The Position

Serve our community with high value utility services at the lowest practice cost. Under the supervision of the Customer Service Supervisor and Customer Service Director, provides prompt, courteous, and efficient customer service. Customer Service Support duties include payment processing, mail processing, switchboard, and reception. Applications should have strong interpersonal skills; accurate cash handling experience; computer and data entry experience, knowledge of office machines; positive attitude and experience serving customers. Bilingual skills are highly desirable. Status: Full-time, Non-exempt, Union Work Week: Monday – Friday Supervisor: Customer Service Director and Customer Service Supervisor First Review Date: Monday, October 12, 2026 at 5:00 pm Hourly Wage Rate: 1 st Six Months: $23.93 2 nd Six Months: $26.08 3 rd Six Months: $28.18 After 18 Months: $30.32 Only complete applications, including a cover letter, résumé, completed online application, including supplemental questions, will be considered. Applications will be accepted until 5:00 pm Monday, October 12, 2026. Grays Harbor PUD is an equal opportunity employer; all qualified applicants are encouraged to apply.

Requirements

Experience in clerical functions, including using personal computers, filing, calculators, and ten-key.
Ability to accurately handle money transactions, including balancing receipts.
Ability to operate a multi-line switchboard, handling large numbers of calls per day.
Ability to meet and converse with the public in a courteous and friendly manner.
Ability to communicate effectively both verbally and in writing and possess exceptionally good human relations skills.
Ability to deal tactfully, effectively and courteously with upset customers or when under pressure.
Ability to use sound judgment when problem solving.
Ability to establish effective working relationships with District personnel, customers, and the public.
Ability to understand and follow instructions.
Ability to work in a large office, dealing with a variety of personality styles.
Ability to be punctual and regular in attendance.
Ability to multi-task, plan and manage time effectively.
Ability to work with or without supervision.
Knowledge of fundamental mathematics.
Ability to write and print legibly.
Ability to use office equipment, including mail processing equipment and a postage machine.
Ability to maintain confidentiality of restricted or private information and records, and effectively handle sensitive matters.
High school diploma or equivalent is required.
Possess a valid Washington State Driver’s license and qualify for the District’s auto liability insurance.
Applicants must submit all required information in order to be considered.
Application Requirements: To apply, qualified candidates must submit: 1. A complete NEOGOV application; 2. Responses to the Supplemental Questions; 3. A cover letter; and 4. A current resume.

Nice To Haves

Bilingual skills are highly desirable.
Post high school education or training, or comparable work experience that aligns with the requirements of the position is preferred.
One (1) year of experience in customer service or closely related positions, and a solid understanding of effective customer service functions, cash handling, and general office procedures.

Responsibilities

Mail Pick up and make deliveries.
Operate mail and payment processing equipment.
Process inter-office mail.
Maintain adequate supplies for mail processing in the Customer Service Department.
Properly dispose of confidential documents from the Customer Service Department.
Process outgoing mail.
Operate standard office equipment and machines such as computer, fax, calculator, copy machine, and multi-line telephones.
Process returned mail.
Sort and file records, correspondence, contracts and other documents.
Answer and route incoming calls at switchboard.
Direct customers to correct departments within the District.
Provide backup and fill-in for Customer Service as necessary or assigned.
Respond to customer general billing inquiries, e.g. calculation of residential and/or small commercial billing rates.
Generate edits and update customer records.
Serve as the first line of customer contact, which includes handling confidential information and documentation.
Maintain adequate monetary supply and balance safe.
Balance and post cash receipts from District offices and pay stations.
Prepare bank deposits daily.
Process agency payments.
Sort and distribute customer correspondence.
Perform cashiering duties.
Participate in District sponsored training.
May be requested to work overtime.
Process change order requests for Support staff.
Perform other related duties as assigned.
Assist in providing training as needed.