Customer Service Supervisor, Cross Functional
About The Position
Piedmont Airlines is hiring for a role in its Ground Handling Department. The posting describes the primary work as assisting passengers with boarding and disembarking, operating the Jetway, monitoring computerized passenger boarding, and guiding and parking aircraft. The successful candidate must complete the Customer Service Agent training course, lift up to 70 pounds, and work outdoors in all weather conditions. The position reports to the General Manager. The position works in an airport ramp environment with varied weather conditions and elevated noise levels, as well as using computers, telephones, and other office equipment. All shifts may be scheduled, including weekends, nights, holidays, and irregular shifts. Employment is contingent on a valid driver's license and clear driving record, a 10-year Criminal History Records Check, and a drug screen. Proof of high school or GED completion and a minimum age of 18 are also required.
Requirements
- Successfully complete the training course.
- Meet company goals and customer expectations in a high-energy environment.
- Have effective communication skills.
- Be able to organize, prioritize, and multitask.
- Have a valid driver's license and clear driving record.
- Pass a 10-year Criminal History Records Check and drug screen as required.
- Provide proof of high school or GED completion.
- Be at least 18 years old.
- Be able to work outside in all weather conditions.
- Be able to handle objects up to 70 pounds regularly and assist passengers with disabilities, including pushing wheelchairs.
Nice To Haves
- Previous airline experience.
- Previous employment as a front-line customer service provider.
- Basic knowledge of computer applications and programs.
Responsibilities
- Assist passengers in boarding and disembarking flights.
- Monitor computerized passenger boarding.
- Assist customers with special needs, including arranging wheelchairs and support for unaccompanied minors.
- Change customer flight itineraries and seat assignments as required.
- Operate the Jetway.
- Load and unload baggage and cargo.
- Operate motorized service vehicles and equipment.
- Guide and park aircraft.
- Perform cabin maintenance tasks.
- Work as part of a team to provide excellent customer service and meet corporate objectives.
Benefits
- Paid training.
- Holiday pay.
- 401(k).
- Vacation.
- Family travel on the American Airlines network.
- Medical benefits available.
- Dental benefits available.
- Bonuses awarded in accordance with company policies and applicable criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
