Customer Service Supervisor-Cross Functional

Piedmont Airlines•San Luis Obispo, CA

3d•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable leader to manage the operational activities of a department in accordance with established policies and procedures. The supervisor leads a staff with varied duties, supports daily operations, and works with management and support staff to maintain operational performance, on-time service, and quality customer service. The role reports to the General Manager. The position involves administrative reporting, coaching and developing team members, addressing non-compliant behavior, and adapting station operations to changing conditions. The supervisor may also drive motorized equipment and provide operational support when employee absences affect service. Work takes place in an airport ramp environment with varied weather and elevated noise, and includes all shifts, weekends, nights, holidays, and/or irregular shifts. Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen. Proof of high school or GED completion and a minimum age of 18 are required.

Requirements

Excellent organizational skills and ability to multitask.
Ability to work independently and set and meet deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Prior experience with internal controls processes for accountable items.
Ability to work a flexible schedule.
Minimum age of 18.
Proof of high school or GED completion.
Clear driving record, 10-year Criminal History Records Check, and drug screen, as employment contingencies.

Nice To Haves

Previous airline management experience.
Current Piedmont employee with a minimum of six months of service.
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
Extensive knowledge of QIK.
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Coach team members and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Understand corporate culture, policies, and goals, and implement them in daily work routines.
Manage department operational activities in accordance with established policies and procedures.
Manage staff members with varied duties.
Complete administrative duties, including daily, weekly, and monthly reports.
Maximize station operational performance by adapting to changing conditions and proactively solving problems.
Supervise, direct, and monitor personnel; adjust assignments as needed to ensure on-time performance and quality customer service.
Drive motorized equipment.
Provide support when employee absences affect operations.