Customer Service Specialist

Sherwin-Williams • Upper Moreland Township, PA

15h • Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by working with wholesale and retail customers to determine their needs, answer questions about products, and recommend appropriate solutions. They resolve customer concerns promptly, aim to maximize customer satisfaction, maintain knowledge of product features, and uphold store and product presentation standards while working toward sales goals.

The position involves customer contact, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The selected candidate is expected to work at Store #5667, 15 Moreland Rd, Willow Grove, PA 19090.

Candidates apply online, and qualified applicants may be invited to complete a digital video interview. Top candidates are then invited to an in-person interview at a company location. Sherwin-Williams describes its employee support as including rewards, benefits, flexibility, learning and development opportunities, and an inclusive team and community commitment; benefit eligibility and offerings may vary.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Sherwin-Williams describes a range of benefits intended to support health, well-being, retirement, and daily commuting; specific offerings and eligibility are available through its candidate benefits information.
• The company describes flexibility to enhance health and well-being.
• The company describes opportunities to learn, develop new skills, and grow contributions.
• The company describes an inclusive team and commitment to its communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed