Customer Service Specialist - Ann Arbor, MI or Bohemia, NY

Sartorius•Bohemia, NY

8d•$26 - $38•Hybrid

About The Position

The Customer Service Specialist provides administrative support to the sales team and helps improve the efficiency of the sales process between the organization and its customers. The role interacts with internal and external customers and supports order processing, reporting, customer communications, and coordination with internal departments to ensure client orders are processed accurately and delivered on time. This is a hybrid role based three days per week in the office at either the Ann Arbor, Michigan or Bohemia, New York site.

Requirements

Bachelor's degree in business administration or a similar field.
At least 2 years of work experience in customer service or an order processing department.
Reporting skills.
Service-oriented and detail-oriented approach.
Solid understanding of the product and service portfolio.
Good communication and teamwork skills.
Proven software skills, such as Microsoft Office, SAP, and field management software.
Identification with the company's core values: Sustainability, Openness, and Enjoyment.

Nice To Haves

Experience with early-stage drug development, particularly large molecules and biosimilars, is desirable.

Responsibilities

Coordinate with clients and internal departments to ensure client orders, delivery slips, and invoices are processed accurately and on time.
Coordinate with commercial operations and finance colleagues on purchase orders and customer order tracking.
Coordinate logistics service requests with customers, agents, and other departments, including shipments, returns, and orders requiring finance-related release; maintain system records.
Check delivery times with internal departments and headquarters.
Maintain accurate contract terms, agreements, and related documents.
Verify invoices and generate and distribute customer reports and service billings.
Assist with customer payment arrangements in coordination with the finance department.
Register and follow up on integrated solution leads and opportunities.
Process sales and invoices to ensure customer orders are dispatched, invoiced, and paid accurately and on time.
Update the key products end-user list.
Manage customer requests for technical documentation and quotations.
Develop and execute analytical tools for CRM- and SAP-based reporting and develop statistical sales reports.
Identify new tenders and complete tender documents under supervision.
Prepare reports on topics including customer complaints related to losses or delays.

Benefits

Mentoring, leadership programs, and internal seminars.
Paid vacation, sick time, corporate holidays, and a community service day.
Flexible work schedules.
Comprehensive onboarding, including a virtual online platform.
Mutual support, team spirit, international collaboration, and employee communities focused on topics such as coaching, agile working, and a businesswomen's network.
Medical plan options, dental and vision coverage, an employee assistance program, and other wellness programs.
Smart buildings with the latest technology and equipment.
401(k) retirement savings plan with a generous company match.
Health savings account, flexible spending accounts for dependent care and healthcare, and a transportation commuter account.
Company-paid basic life insurance, AD&D, EAP, family planning and women's health benefits, and Health Advocate.
Optional supplemental life insurance for employees, spouses, and dependents; legal services; long- and short-term disability insurance; critical illness insurance; and a student loan tuition refinance service.