Customer Service Specialist - Bohemia, NY or Ann Arbor, MI

Sartorius•Bohemia, NY

8d•Hybrid

About The Position

The Customer Service Specialist provides administrative support to the sales team and helps improve the efficiency of the sales process between the organization and its customers. The role interacts with internal and external customers and supports the sales team with reporting, order processing, and communication across customer-facing and internal departments to ensure accurate order processing and on-time delivery. This is a hybrid role requiring three days in the office at either the Bohemia, New York or Ann Arbor, Michigan site. The position also supports customer reporting and billing, order and logistics coordination, contract documentation, payment arrangements, sales leads and opportunities, tender management, and requests for technical documentation and quotations.

Requirements

Bachelor's degree in business administration or a similar field.
At least 2 years of work experience in customer service or an order processing department.
Reporting skills.
Service-oriented and detail-oriented approach.
Solid understanding of the product and service portfolio.
Good communication and teamwork skills.
Proven software skills, such as Microsoft Office, SAP, and field management software.
Identification with the company's core values: Sustainability, Openness, and Enjoyment.

Nice To Haves

Experience with early-stage drug development, particularly large molecules and biosimilars, is desirable.

Responsibilities

Work with clients and internal departments to ensure client orders, delivery slips, and invoices are processed correctly and on time.
Coordinate with commercial operations and finance colleagues on purchase orders and customer order tracking.
Coordinate logistics service requests with customers, agents, and other departments, including shipments, returns, and orders blocked by the finance department; maintain records in company systems.
Check delivery times with internal departments and headquarters.
Maintain and ensure the accuracy of contract terms, agreements, and related documents.
Verify invoices and generate and distribute customer reports and service billings.
Assist with customer payment arrangements in coordination with the finance department.
Register and follow up on integrated solution leads and opportunities.
Process sales and invoices to ensure customer orders are dispatched, invoiced, and paid accurately and on time.
Update the key products end-user list.
Manage customer requests for technical documentation and quotations.
Develop and execute analytical tools for CRM- and SAP-based reports and develop statistical sales reports.
Identify new tenders and complete tender documents with supervision.
Provide reports on topics such as customer complaints about losses or delays.

Benefits

Mentoring, leadership programs, and internal seminars for personal and professional development.
Paid vacation, sick time, corporate holidays, and a community service day.
Flexible work schedules.
Comprehensive onboarding, including a virtual online platform.
Mutual support, team spirit, international collaboration, and employee communities on topics including coaching, agile working, and a businesswomen's network.
A choice of medical plans, dental and vision coverage, an employee assistance program (EAP), and other wellness programs.
Smart buildings with the latest technology and equipment.
401(k) with a generous company match.
Health savings account (HSA), flexible spending accounts (FSA) for dependent care and healthcare, and a transportation commuter account.
Company-paid basic life insurance, AD&D, EAP, family planning and women's health services, and Health Advocate.
Optional supplemental life insurance for employees and dependents, legal services, long- and short-term disability insurance, critical illness insurance, and a student loan tuition refinance service.