Customer Service Specialist - Ann Arbor, MI or Bohemia, NY

Sartorius Stedim•Ann Arbor, MI

8d•Hybrid

About The Position

The Customer Service Specialist provides administrative support to the sales team, enhances the efficiency of the sales process, and works with internal and external customers. The role supports the internal sales team by preparing reports, processing orders, and communicating with customers and internal departments to ensure accurate order processing and on-time delivery. This is a hybrid position based three days per week in the office at either the Ann Arbor, Michigan or Bohemia, New York site. The position works across customer service, commercial operations, finance, logistics, and other internal teams. It supports customer orders, invoicing, tenders, sales reporting, and requests for product and technical information. Compensation is a base salary of $26.44 to $38.46 per hour.

Requirements

Bachelor's degree in business administration or a similar field.
At least 2 years of work experience in customer service or an order processing department.
Reporting skills.
Service-oriented and detail-oriented approach.
Solid understanding of the product and service portfolio.
Good communication and teamwork skills.
Proven software skills, such as Microsoft Office, SAP, and field management software.
Identification with the company's core values: Sustainability, Openness, and Enjoyment.

Nice To Haves

Experience with large molecules and biosimilars; understanding of early-stage drug development is desirable.

Responsibilities

Work with clients and internal departments to ensure client orders, delivery slips, and invoices are processed correctly and on time.
Coordinate with commercial operations and finance colleagues on purchase orders and customer order tracking.
Coordinate logistics service requests with customers, agents, and other departments, including shipments, returns, and finance-related order unblocking; maintain records in systems.
Check delivery times with internal departments and headquarters.
Maintain the accuracy of contract terms, agreements, and related documents.
Verify invoices and generate and distribute customer reports and service billings.
Assist with customer payment arrangements in coordination with the finance department.
Register and follow up on integrated solution leads and opportunities.
Process sales and invoices to ensure customer orders are dispatched, invoiced, and paid accurately and on time.
Update key product end-user lists.
Manage customer requests for technical documentation and quotations.
Develop and execute analytical tools for CRM- and SAP-based reports and develop statistical sales reports.
Identify new tenders and complete tender documents with supervision.
Provide reports on topics such as customer complaints concerning losses or delays.

Benefits

Paid vacation, sick time, corporate holidays, and a community service day.
Flexible work schedules.
Mentoring, leadership programs, and internal seminars.
Comprehensive onboarding, including a virtual online platform.
Medical plan options, dental and vision coverage, EAP, and wellness programs.
401(k) with company match.
HSA and FSA options, including dependent care and healthcare spending, and a transportation commuter account.
Company-paid basic life insurance, AD&D, EAP, family planning and women's health benefits, and Health Advocate.
Optional supplemental life insurance, legal services, LTD and STD, critical illness insurance, and student loan tuition refinance service.
Smart buildings with the latest technology and equipment.
Welcoming culture focused on mutual support, team spirit, international collaboration, and employee communities.