Customer Service Specialist
About The Position
Central Insurance is hiring a Customer Service Specialist to support policyholders, agents, and internal customers with billing and policy questions. The role focuses on delivering helpful, high-quality customer service, resolving problems, researching inquiries, and building trusted relationships. The position is based in Van Wert, Ohio, with a hybrid work model and full-time status. The schedule rotates flexibly between 9:30 a.m. and 6:00 p.m. EST, Monday through Friday. The specialist handles incoming calls and emails, processes premium payments, and completes a range of billing- and policy-related transactions. The role uses billing and other supporting systems and requires a basic understanding of personal and commercial lines insurance. The hiring range is $19–$24 per hour; starting pay depends on factors such as relevant experience, education, skills, and certifications. Central Insurance describes its total rewards package as including health and wellness benefits, flexibility, work-life balance, generous paid leave, and long-term financial security.
Requirements
- At least 1 year of customer service experience.
- Work a flexible, rotating schedule between 9:30 a.m. and 6:00 p.m. EST, Monday through Friday.
Nice To Haves
- Knowledge of the Microsoft product suite.
- Bilingual Spanish skills.
- Strong customer-handling, conflict-resolution, and problem-solving skills, with a focus on customer experience quality.
Responsibilities
- Service a high volume of incoming calls and emails from policyholders, agents, and internal customers.
- Research and respond to customer inquiries using initiative and judgment.
- Proactively provide solutions and options to address customer needs.
- Apply knowledge of the billing system and other applicable systems.
- Process electronic premium payments from customers.
- Handle billing transactions, including billing revisions, reinstatements, and changes to payment plans, billing methods, and due dates.
- Acquire, maintain, and apply a basic understanding of personal lines and commercial lines insurance.
- Use supporting systems to fully service incoming requests.
- Handle policy-related transactions and other customer service tasks.
- Soft-sell electronic options to customers.
Benefits
- Health and wellness benefits
- Flexible work arrangements and work-life balance
- Generous paid leave
- Long-term financial security
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
