Remote Customer Service Specialist (Finance & Insurance)
About The Position
Turing is seeking candidates with customer service, client relations, or account management experience in the finance and insurance sectors. In this role, you will contribute to projects that evaluate and improve AI systems using your expertise in financial services and customer communication. No prior AI experience is required. The projects provide an opportunity to learn how AI can enhance customer experience, streamline service workflows, and improve communication quality in finance and insurance operations. Day-to-day work includes designing and solving real-world customer interaction and service scenarios to test AI reasoning; writing clear, structured solutions and dialogues covering claims assistance, policy inquiries, financial product guidance, and client communication; and evaluating AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standards. The engagement is a contractor assignment/freelance opportunity that may potentially be full-time. Projects last approximately one month, with the possibility of extension. Compensation varies by project, and work is fully remote. Turing, based in San Francisco, California, describes itself as a research accelerator for frontier AI labs and a partner for global enterprises deploying advanced AI systems. It supports frontier research with data, training pipelines, and AI researchers, and helps enterprises develop reliable AI systems that deliver measurable business impact.
Requirements
- At least 4 years of experience as a Customer Service Representative, Account Specialist, or Client Support professional in the finance or insurance sector.
- Excellent English communication and reasoning skills.
- Ability to simplify and explain complex financial or insurance concepts clearly and professionally.
Responsibilities
- Design and solve real-world customer interaction and service scenarios to test AI reasoning.
- Write clear, structured solutions and dialogues covering claims assistance, policy inquiries, financial product guidance, and client communication.
- Evaluate AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standards.
Benefits
- Strong compensation; exact amount varies by project.
- Fully remote work environment.
- Projects may be extended beyond their approximately one-month duration.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
