Remote Customer Service & Booking Specialist

Monkey Wrench Services • Las Vegas, NV

7d • $20 - $24 • Remote

About The Position

Monkey Wrench Plumbing, Heating, Air & Electric is hiring a remote Customer Service & Booking Specialist to serve as the first point of contact for customers in Los Angeles and surrounding communities. The role focuses on providing responsive, empathetic customer service and converting inquiries into scheduled appointments. The specialist listens to customer concerns, guides callers through booking, and helps ensure technicians are scheduled where needed.

The position involves handling inbound and outbound calls, maintaining accurate customer and appointment information in the CRM, and coordinating with dispatch and management. Training in ServiceTitan CRM is provided. Candidates must have reliable internet and a professional work-from-home setup. Applicants must complete the specified phone-script recording process to be considered. A pre-employment background check and drug screening are required.

Requirements

• 3–5 years of customer service and/or appointment-setting experience in HVAC, plumbing, electrical, or home services.
• Strong spoken and written English communication skills.
• Clear, professional phone presence and excellent phone etiquette.
• Ability to build rapport quickly and handle calls confidently.
• Organized, detail-oriented, and solution-focused approach.
• Comfort with technology and CRM systems.
• Self-motivated team player who can thrive in a performance-driven environment.
• Reliable internet and a professional work-from-home setup.
• Complete the specified phone-script recording process to be considered.
• Pass a pre-employment background check and drug screening.

Nice To Haves

• Experience with ServiceTitan or similar CRM platforms.

Responsibilities

• Answer inbound calls promptly and create a positive, reassuring first impression.
• Make outbound calls to schedule appointments, follow up with customers, and convert inquiries into bookings.
• Listen carefully to customer concerns, show empathy, and build trust through clear communication.
• Resolve customer needs with urgency and ensure timely scheduling.
• Guide customers through the booking process, answer questions, and offer solutions.
• Accurately update customer information and appointment details in the CRM.
• Coordinate with dispatch and management to support smooth scheduling and communication.
• Meet booking targets while maintaining high standards of customer care.
• Learn and use ServiceTitan CRM; training is provided.

Benefits

• Paid time off (PTO).
• Paid training programs.
• Ongoing training and career development, with growth and advancement opportunities.
• Competitive pay of $20–$24 per hour based on experience, with bonus opportunities.
• Stable schedule with occasional overtime as needed.
• Regular company events and team celebrations.
• Supportive, team-based environment with caring, engaged leadership.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed