Remote Customer Service - Insurance
About The Position
Afni is seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to support customers with policy inquiries, account maintenance, billing questions, and other general insurance-related services. Representatives are a primary point of contact and deliver a positive customer experience while assisting with service needs. The role is suited to professional communicators who enjoy helping others, solving problems, and working in a fast-paced environment. The position is remote and phone-based, but candidates must live in the Phoenix, Arizona metro area. Representatives work from a distraction-free home workspace with four walls and a door. Afni provides equipment; candidates must have cable or fiber-optic internet and connect the equipment directly to a modem rather than using Wi-Fi. The stated work week is 40 hours, with scheduled shifts and occasional overtime based on business needs. Starting pay is $16.50 per hour. Top Insurance Service Representatives can earn an additional $3 per hour with bonus. Paid training is offered. The company describes career development and advancement opportunities and provides an equal employment opportunity workplace.
Requirements
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Ability to handle customer concerns professionally and empathetically.
- Strong problem-solving and critical-thinking skills.
- Ability to learn insurance concepts, processes, and systems.
- Computer proficiency and ability to navigate multiple applications.
- Ability to work in a structured environment while maintaining attention to detail.
- Must live in the Phoenix, Arizona metro area.
- Must have cable or fiber-optic internet service and be able to connect company equipment directly to a modem; Wi-Fi is not permitted.
- Must be able to work scheduled shifts and meet attendance expectations.
Nice To Haves
- At least 1 year of customer service experience.
- At least 1 year of work-at-home experience.
- Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
- Experience working with customer accounts, billing inquiries, or account maintenance.
- Experience meeting quality and productivity goals.
Responsibilities
- Provide outstanding customer service through inbound phone interactions.
- Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
- Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
- Accurately document customer interactions and maintain detailed records in company systems.
- Research and resolve customer concerns while ensuring a positive customer experience.
- Navigate multiple systems simultaneously to access account information and complete transactions.
- Adhere to company policies, compliance requirements, and quality standards.
- Identify opportunities to transfer customers to licensed agents when required.
- Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.
Benefits
- Medical, dental, and vision coverage.
- Paid time off and holidays.
- 401(k) with company match.
- Employee assistance program.
- Career development and advancement opportunities.
- Paid training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
