Insurance Customer Service Representative
DOXA•Chicago, IL
•Hybrid
About The Position
CPH Insurance is seeking a Customer Service Representative to support customers through the administration of insurance products and claims processes. The role assists customers by phone and email, facilitates claims administration, supports underwriting activities, and contributes to technology and process improvement initiatives. The ideal candidate is customer-focused, highly organized, adaptable, and comfortable making decisions in a fast-paced environment. This is a hybrid position based in downtown Chicago, and commuting to the Chicago office is required.
Requirements
- Strong multitasking and organizational skills, with the ability to manage competing priorities.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a results-oriented mindset.
- Comfort working independently and making informed decisions.
- Customer-focused approach and the ability to remain composed, flexible, and professional in challenging situations.
- Ability to thrive in a collaborative, team-oriented environment.
- Willingness to learn, adapt, and support evolving business needs.
- Ability to commute to the Chicago office.
Nice To Haves
- Bachelor's degree preferred.
- Property & Casualty Insurance License preferred.
- Prior experience in insurance, customer service, claims administration, underwriting support, or a related field preferred.
- Spanish language proficiency is a plus.
Responsibilities
- Assist customers with navigating insurance products and digital platforms via phone and email.
- Facilitate the claims submission and review process, ensuring timely and accurate handling of claims activity.
- Support underwriting functions by reviewing information and helping maintain the integrity of insurance programs.
- Partner with technology and product development teams by identifying and communicating system issues, enhancement opportunities, and user feedback.
- Maintain accurate records and documentation related to customer interactions and claims activity.
- Resolve customer inquiries, concerns, and requests while delivering exceptional service.
Benefits
- Competitive compensation package
- Medical, dental, and vision insurance
- 401(k) plan
- Paid time off
- Hybrid work opportunity
- Career growth and advancement opportunities
- Collaborative and team-oriented work environment
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
