Insurance Customer Service Representative (CSR)

Campers Inn RV•Seffner, FL

7d•$16 - $18

About The Position

Campers Inn RV is hiring an Insurance Customer Service Representative to support insurance policy servicing and retention. This customer-facing, inbound-focused role assists existing policyholders with billing and coverage questions, conducts renewal outreach, and attempts to retain policies at risk of cancellation. The representative also handles routine policy documentation, records every customer interaction in the agency management system, and escalates issues requiring agent or leadership involvement. The position requires timely service, accurate documentation, attention to customer satisfaction, and completion of continuing education applicable to any insurance license or designation held. Campers Inn RV describes itself as a family-operated RV dealership founded in 1966, with nearly 50 locations in more than 20 states. The company highlights career development, training, certifications, continuing education assistance, and a comprehensive benefits plan for full-time employees working 30 or more hours per week.

Requirements

At least 1 year of customer service experience in insurance, financial services, or a related professional environment.
Strong written and verbal communication skills and a warm, professional service approach.
High attention to detail and strong organizational habits.
Ability to manage multiple priorities in a fast-moving, deadline-driven environment.
Proficiency with agency management systems or CRM platforms.
Complete continuing education requirements applicable to any insurance license or designation held.

Nice To Haves

EZLynx experience.
Active Property & Casualty (P&C) Producer License or willingness to obtain one.
Experience in policy servicing, renewals, or retention-focused work.
Familiarity with personal lines insurance products, including auto, homeowners, renters, and specialty lines.
CISR designation or active pursuit of the designation.

Responsibilities

Serve as the primary inbound contact for existing policyholders with questions, billing issues, or coverage inquiries.
Acknowledge inbound quote requests as a backup when agents are occupied, confirm receipt on the agency’s behalf when needed, and notify the assigned agent.
Resolve routine requests independently and escalate matters requiring agent involvement with a complete summary.
Record every customer interaction in the agency management system.
Contact policyholders 45 and 30 days before renewal to confirm coverage, update account information, and secure renewals.
Identify changed coverage needs and flag cross-sell opportunities to the assigned agent.
Track weekly renewal outreach completion rates and report results to agency leadership.
Attempt to retain every policy at risk of cancellation by reviewing coverage options, payment plan alternatives, or competitive carrier options.
Document all cancellation-save attempts, regardless of outcome.
Alert agency leadership when cancellation volume trends upward week over week.
Fulfill certificate, ID card, and coverage verification letter requests promptly, targeting same-business-day turnaround and under two hours when possible.
Coordinate with the assigned agent on documentation requiring policy changes or direct carrier contact.
Handle every interaction with the goal of leaving policyholders confident in the agency’s responsiveness and knowledge.
Escalate customer complaints or service failures to agency leadership within the same business day.
Complete applicable continuing education requirements on time and stay current on carrier updates, policy servicing changes, and relevant regulatory developments.

Benefits

Specialized job training, certifications, and professional development.
Assistance in continuing education.
Major medical insurance for eligible full-time employees working 30 or more hours per week.
Dental insurance for eligible full-time employees working 30 or more hours per week.
Vision insurance for eligible full-time employees working 30 or more hours per week.
Basic and supplemental life insurance, with spouse and child coverage available, for eligible full-time employees working 30 or more hours per week.
Employee Assistance Program (EAP).
Paid Time Off.
Qualified retirement plan (401k) with employer match.
Fair and competitive compensation.