Customer Service Representative (CSR)

GE Mechanical • Vineland, NJ

2d • $20 - $24

About The Position

The Customer Service Representative completes intake of customer information and coordinates internally to ensure work is executed properly. The role also corresponds with technicians in real time to complete service-call closeouts and help maintain service quality. It handles customer requests, work orders, payment and authorization details, technician coordination, routing, records, and reporting.

Requirements

• 2–3 years of customer service experience in a sales, office, or corporate setting.

Nice To Haves

• High school diploma or GED.
• Construction, mechanical, or service industry experience.
• Ability to work as a team player.
• Ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills.
• Attention to detail and organization.
• Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

• Answer customer service calls and provide customers with an appropriate estimate of when the technician will arrive onsite.
• Review client service history for new work orders to confirm authorization, credit limits, payment information, and COD status, and identify discrepancies.
• Provide hourly rates and pricing holds, and take payment information when applicable.
• Create, open, assign, and close work order requests.
• Enter real-time updates in work order notes.
• Review technician descriptions on completed work orders for literacy, grammar, and spelling.
• Correspond with technicians to ensure service calls are properly closed out before they are dispatched to the next call.
• Use GPS tracking software to run truck reports, cross-reference ticket times, and provide system-generated reports when required.
• Route calls to the appropriate departments or individuals.
• Maintain service department filing.

Benefits

• Company-paid vacation and holidays.
• Company health care, vision, and dental benefits.
• 401(k) plan with company match.
• Company-paid life insurance.
• Education and training, with monetary incentives available for completed education courses.
• Eligibility for performance-based and company-based bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed