Customer Service Representative - Insurance

AAA•Coppell, TX

6d•Remote

About The Position

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives for its Insurance Call Center. This member-focused role answers inbound calls and assists members with questions about AAA memberships, provides personalized solutions, and recommends products and services. Representatives use multiple systems while listening and multitasking, resolve issues in a fast-paced environment, and take part in ongoing coaching and development. The position is remote and requires the employee to reside in Texas. Training is fully virtual, lasts approximately four months, and is scheduled for 40 hours per week. Post-training shifts are scheduled within specified weekday and Saturday time windows, with one weekday off each week. The company provides a computer and partial internet reimbursement.

Requirements

Prior customer service experience.
Excellent written, verbal, and listening communication skills.
Ability to multitask and navigate computer systems in real time.
A flexible, adaptable, can-do mindset.
High school diploma or GED.
Ability to pass a background check and drug screening.
Must reside in Texas.
Ability to work productively and maintain confidentiality in a remote setting.
Dedicated, quiet workspace without interruptions.
Ability to connect directly to an internet service provider via Ethernet; DSL, satellite, and hotspots are not accepted.
Modem/router must be in the same room as the computer equipment, with internet speeds of at least 50–100 Mbps download and 10 Mbps upload.
Regular attendance at virtual team meetings and training sessions.
Availability during the stated business hours and flexibility for possible shift adjustments.

Nice To Haves

Recent call center experience.
Spanish fluency; an additional $1.00 per hour is offered for English/Spanish fluency, subject to assessment.

Responsibilities

Answer inbound calls and assist members with questions related to AAA memberships.
Provide personalized, proactive solutions and recommend products and services.
Communicate with members in a friendly, problem-solving manner.
Think critically and resolve issues in an environment that is not scripted.
Navigate multiple systems and tools while actively listening and multitasking.
Maintain a positive attitude in a fast-paced and evolving environment.
Participate in ongoing coaching and development.

Benefits

Medical, dental, and vision coverage.
401(k) savings plan with company match.
Pension.
Tuition assistance.
Floating holidays.
Paid time off for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts on membership, insurance, travel, entertainment, services, and more.
Company-provided computer.
Partial internet reimbursement.