Customer Service Representative - Insurance

null, ACSC Management Services Inc•Seven Hills, OH

6d•Remote

About The Position

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives for its Insurance Call Center team. Representatives assist members with insurance policy and AAA membership questions, provide personalized solutions, and recommend relevant products and services. The role is remote after training and requires residence in Ohio. The company provides a computer and partial internet reimbursement. Training is fully virtual and lasts approximately four months, with a 40-hour weekly schedule. Training shifts may be scheduled Monday through Friday between 10:00 a.m. and 10:00 p.m., with occasional Saturday shifts between 10:00 a.m. and 8:00 p.m. A weekday off is provided when a Saturday shift is scheduled. During the post-training schedule, employees work 40 hours per week within Monday–Friday hours of 10:00 a.m. to 10:30 p.m. and every Saturday from 10:00 a.m. to 8:15 p.m., with one weekday off each week. Starting pay is $21.00 per hour, with an additional $1.00 per hour for assessed English/Spanish fluency. The position calls for strong communication, listening, problem-solving, and multitasking abilities in a fast-paced, member-focused environment. Work-from-home requirements include a dedicated, quiet workspace; a direct Ethernet connection meeting the stated internet speed requirements; maintaining productivity and confidentiality; and attending virtual meetings and training. Candidates must pass a background check and drug screening. AAA Auto Club Enterprises has nearly 17,000 employees in 24 states and serves more than 18 million members.

Requirements

Prior customer service experience.
Excellent written, verbal, and listening communication skills.
Ability to multitask and navigate computer systems in real time.
Flexible, can-do mindset and willingness to adapt to change.
High school diploma or GED.
Ability to pass a background check and drug screening.
Must reside in the State of Ohio.
Dedicated, quiet workspace without interruptions.
Ability to connect directly to the internet via Ethernet; DSL, satellite, and hotspots are not accepted. Modem/router must be in the same room as the computer equipment, with at least 50–100 Mbps download and 10 Mbps upload.
Ability to maintain productivity and confidentiality in a remote setting.
Regular attendance at virtual meetings and training, and availability during the scheduled business hours with flexibility for possible shift adjustments.

Nice To Haves

Recent call center experience preferred.
Spanish fluency is a plus; assessed English/Spanish fluency earns an additional $1.00 per hour.

Responsibilities

Answer inbound calls and help members with questions about insurance policies and AAA memberships.
Provide personalized, proactive solutions and recommend valuable products and services.
Communicate with members in a friendly, problem-solving manner.
Think critically and resolve issues in an unscripted environment.
Navigate multiple systems and tools while listening and multitasking.
Maintain a positive, adaptable attitude in a fast-paced environment.
Participate in ongoing coaching and development.
Attend virtual team meetings and training sessions.

Benefits

Comprehensive benefits package.
Health coverage for medical, dental, and vision.
401(k) savings plan with company match.
Pension.
Tuition assistance.
Floating holidays.
Paid time off for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts on membership, insurance, travel, entertainment, services, and more.
Growth and advancement opportunities.
Company-provided computer.
Partial internet reimbursement.