Remote Customer Service - Insurance

Afni, Inc. • Phoenix, AZ

7d • Remote

About The Position

Afni is seeking customer-focused, detail-oriented Non-Licensed Insurance Service Representatives to serve as a primary point of contact for customers. Representatives provide support with policy inquiries, account maintenance, billing questions, and other insurance-related service needs, delivering an exceptional customer experience in a fast-paced environment. The position is remote and phone-based, and applicants must live in the Phoenix Metro area.

The role starts at $16.50 per hour for a 40-hour work week. Top Insurance Service Representatives may earn an additional $3 per hour with bonus. Paid training is provided. The home work space must be distraction-free, enclosed by four walls and a door, and free from noise, people, pets, and electronics. Candidates need cable or fiber-optic internet and must connect company equipment directly to a modem rather than use Wi-Fi.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to handle customer concerns professionally and empathetically.
• Strong problem-solving and critical-thinking skills.
• Ability to learn insurance concepts, processes, and systems.
• Computer proficiency and ability to navigate multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.
• Must live in the Phoenix Metro area.
• Must have cable or fiber-optic internet service and be able to connect company equipment directly to a modem without Wi-Fi.
• Must have a distraction-free work space enclosed by four walls and a door, without electronics, people, pets, or noise.
• Ability to work scheduled shifts, including occasional overtime based on business needs.

Nice To Haves

• Minimum 1 year of customer service experience.
• 1 year of work-at-home experience.
• Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
• Experience with customer accounts, billing inquiries, or account maintenance.
• Experience meeting quality and productivity goals.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Paid holidays
• 401(k) with company match
• Employee assistance program
• Career development and advancement opportunities
• Paid training
• Potential additional $3 per hour with bonus for top Insurance Service Representatives

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED