Customer Service Specialist
About The Position
This position is located in the company’s Troy, Ohio office and provides sales support to internal and external customers. The specialist receives, processes, investigates, and resolves incoming orders and inquiries from field sales representatives and product end users. The role involves frequent contact with internal and external personnel, including owners and executives of major businesses, and requires professionalism, courtesy, and tact. The successful candidate will apply broad business knowledge to resolve varied situations and implement recommendations and decisions. This is a fast-paced customer service role requiring organization, multitasking, independent initiative, attention to detail, and a focus on accuracy.
Requirements
- Associate degree in Business Administration or Marketing.
- At least 3 years of sales and/or customer support experience.
- Excellent oral, interpersonal, and written communication skills.
- Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
- Strong teamwork, time management, organizational, follow-up, and planning skills.
- Knowledge of freight terminology and shipping procedures.
- Familiarity with credit and collections processes.
- Ability to read and interpret quotations and purchase orders.
- Ability to enter and submit orders accurately.
- Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team.
Nice To Haves
- Experience in inside sales support for large-volume accounts.
- Experience with Auto Quotes.
- Experience with CRM and project management.
Responsibilities
- Interact effectively with coworkers, customers, sales teams, and product lines.
- Use proactive decision-making in an empowered work environment.
- Follow up effectively and maintain attention to detail.
- Manage projects.
- Handle varied inquiries received through customer calls and emails.
- Accurately enter assigned customer orders.
- Maintain customer requirements and pricing.
- Monitor and maintain EDI orders as needed.
- Develop product knowledge and answer questions about product use and care.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
