Customer Service Specialist II - Rentals (Parking)

Willamalane Park and Recreation District•Springfield, OR

3d•$19 - $25

About The Position

The Customer Service Specialist II provides in-person and telephone customer service to patrons, serves as an initial point of contact for district information and program registration, and supports rental and facility operations. Duties include parking lot operations, room and equipment setup, court and field support, responding to facility issues, light custodial work, and driving a motor vehicle. The employee may be scheduled at any Willamalane facility and may perform other related duties as assigned. The role monitors programs and facility operations, including parking, and encourages compliance with facility policies, procedures, and safety guidelines. Work is performed under the supervision of the Rentals Supervisor, with review based primarily on direct observation and interaction and information from coworkers and patrons. The schedule varies with rental needs and includes days, evenings, and weekends. The position is part-time seasonal, non-exempt, and non-benefitted.

Requirements

High school graduation or equivalent and one year of customer service, facility setup, or cashier experience in a busy, highly public environment, or an equivalent combination of experience and training.
Ability to provide excellent customer service and work independently and as part of a team.
Basic knowledge of mathematics, program registration, facility rentals, registration software, and facility operations and maintenance procedures.
Ability to communicate professionally and effectively with patrons and team members and recognize and resolve service, safety, and operational issues.
Ability to understand and follow oral and written instructions; work courteously and tactfully with coworkers and the public; exercise good judgment and initiative; maintain composure in emergencies; provide accurate information; manage registrations and rentals; handle and count money; monitor facility operations; accept direction; and work effectively with frequent interruptions.
Possession of, or ability to obtain, current First Aid and CPR/AED certificates.
Valid Oregon driver's license, or ability to obtain one; driving a motor vehicle is an essential job function.
Minimum age of 18 years.
Successful completion of a pre-employment drug screen.
Ability to meet the physical demands, including regularly moving materials weighing up to 50 pounds and frequently moving equipment such as bleachers weighing up to 75 pounds with proper safety tools.

Nice To Haves

Two years of customer service, facility setup, or cashier experience in a busy, highly public environment, or an equivalent combination of experience and training.

Responsibilities

Direct parking lot traffic, facilitate pay-to-park operations, monitor compliance with parking rules, and assist patrons.
Answer and direct telephone calls while also assisting patrons at the front desk.
Respond to questions about programs, rentals, parks, and other district services; assist with registrations, rentals, memberships, and related needs.
Respond professionally to patron suggestions and concerns and provide courteous, effective customer service to internal and external customers.
Communicate and work cooperatively with district staff.
Work a flexible schedule, including evenings and weekends, and act as lead staff during those periods.
Help participants resolve questions or problems involving program activities, rentals, and events.
Confirm staff schedules against facility bookings and post notices about upcoming court or facility closures and modifications.
Complete special projects assigned by the supervisor.
Set up and take down chairs, tables, nets, tennis and volleyball posts, bleachers, and other equipment.
Assist custodial staff with light cleaning, including emptying garbage, sweeping, mopping, vacuuming, disinfecting surfaces, washing windows, and light laundry.
Support programs by making appointments, notifying participants of cancellations or changes, and maintaining program records and files.
Provide office support by preparing correspondence, memos, calendars, rosters, and lists, and by photocopying, collating, and creating files.
Attend required staff meetings and training relevant to assignments and duties.
Open and close facilities, secure rooms, turn off lights and equipment, and lock or arm the facility.
Enforce facility operating policies and procedures.
Provide emergency support as directed by the emergency action plan, including administering First Aid, CPR, and AED response as required.
Perform other job-related duties as assigned.

Benefits

Paid sick leave accrues at one hour for every 30 hours worked, beginning on the date of hire; part-time employees may use sick leave beginning on their 91st day of employment.
Annual cost-of-living increase of up to 4%, as approved by the Board.
Merit increase of 3% after successful completion of the initial probationary period, with increases of up to 3% annually thereafter as approved by the Board.
Additional $1 per hour after successful completion of a Spanish or American Sign Language competency test.
Discount on selected childcare programs, subject to restrictions.
25% discount on certain recreation programs.
Free pool use for employee lap and play swimming; household members receive a discount.
Free fitness center use for the employee; household members receive a discount.
Free wellness programs for the employee.
Payroll direct deposit is available.