Customer Service Specialist I - Rentals

Willamalane Park and Recreation District•Springfield, OR

About The Position

This part-time seasonal position provides customer service to Willamalane patrons in person and over the phone and supports rental and facility operations. Duties include assisting renters, helping with room and court setups, supporting parking lot operations, checking equipment needs, addressing facility issues, and performing light custodial work. The position may also support front desk operations, including program registration, point-of-sale transactions, and answering customer questions. Work may be scheduled at any Willamalane facility, with other related duties assigned as needed. The employee monitors programs and facility operations, encourages compliance with facility policies and safety guidelines, and completes required records and documentation. The position works under the supervision of the Rentals Supervisor, whose review is based primarily on direct observation and interaction and information from coworkers and patrons. The schedule varies according to the rental schedule and includes days, evenings, and weekends. Work takes place primarily indoors in a busy, public-facing environment, with frequent outdoor work at sport fields or parking lots. The role involves frequent public contact and disruptions, and requires flexibility to cover shifts and support staff. The anticipated start date is December 14, 2026.

Requirements

High school graduation or equivalency.
At least one year of customer service, facility setup, and/or cashier experience in a busy, highly public environment, or a satisfactory combination of experience and training demonstrating the required knowledge, skills, abilities, maturity, and professional judgment.
Possess or be able to obtain current First Aid and CPR/AED certificates.
Must be at least 18 years old.
Must complete a pre-employment drug screen because the position is safety sensitive.
Ability to communicate and work professionally and effectively with patrons and team members.
Ability to follow oral and written instructions, work courteously with coworkers and the public, and use judgment and initiative.
Ability to maintain composure in emergencies, provide accurate information, and effectively manage program registrations and facility rentals.
Ability to handle and count money and provide correct change.
Ability to observe and monitor facility operations, accept direction, and work effectively with frequent interruptions.
Ability to work independently and as part of a team, and to work a flexible schedule including evenings and weekends.
Ability to move materials weighing up to 50 pounds regularly and equipment, including bleachers weighing up to 75 pounds, with proper safety tools.
Ability to perform the position's physical tasks, including prolonged standing, walking, and sitting; frequent sitting, hearing, and communication; and occasional bending, stooping, crouching, carrying, pushing, pulling, lifting, reaching, and gripping or manipulating objects.
Manual dexterity and coordination to operate computers, keyboards, telephones, calculators, and standard office equipment.

Nice To Haves

Two years of customer service, facility setup, and/or cashier experience in a busy, highly public environment, or a satisfactory combination of experience and training demonstrating the required knowledge, skills, abilities, maturity, and professional judgment.
Basic knowledge of program registration and facility rentals.
Basic knowledge of mathematics.
Ability to use registration and point-of-sale software.
Knowledge of facility operations and maintenance procedures.

Responsibilities

Check renters in and out of spaces; explain and enforce district rules; ensure spaces are clean before and after rentals; and support large event rentals.
Direct parking lot traffic, facilitate pay-to-park operations, monitor compliance with parking lot rules, and assist patrons in the parking lot.
Answer and route telephone calls while multitasking with patrons at the front desk.
Answer patron questions about programs, rentals, parks, and other services; assist with registrations, facility rentals, memberships, and other needs.
Respond professionally to patron suggestions and concerns about programs, activities, policies, and practices.
Provide courteous, effective customer service to internal and external customers and work cooperatively with district staff.
Problem-solve with participants regarding programs, rentals, and events; recognize and respond to service, safety, and operational issues.
Set up and take down chairs, tables, nets, tennis and volleyball posts, bleachers, and other equipment according to schedules.
Assist custodial staff with light cleaning, including emptying garbage, sweeping, mopping, vacuuming, disinfecting surfaces, washing windows, and light laundry.
Support programs by making appointments, notifying participants of cancellations or changes, and maintaining program records and files.
Provide office support by creating correspondence, memos, calendars, rosters, and lists, and by photocopying, collating, and creating files.
Attend and participate in mandatory staff meetings and relevant training.
Open and close facilities by securing rooms, turning off lights and equipment, and locking or arming the facility.
Enforce building and facility operating policies and procedures; respond to feedback and accept direction.
Provide emergency support as directed by the emergency action plan; administer First Aid, CPR, and AED and respond to emergencies as required.
Perform other job-related duties as assigned.

Benefits

Paid sick leave accrual beginning on the date of hire at one hour for every 30 hours worked; part-time staff may use sick leave beginning on their 91st day of employment.
Annual cost-of-living increase of up to 4%, as approved by the Board.
Merit increase of 3% upon successful completion of the initial probationary period, with increases of up to 3% annually thereafter as approved by the Board.
Additional $1 per hour upon successful completion of a Spanish or American Sign Language competency test.
Discount on selected childcare programs, subject to restrictions.
25% discount on certain recreation programs.
Free use of pools for lap and play swim for the employee; household-member discounts.
Free use of the fitness center for the employee; household-member discounts.
Free wellness programs for the employee.
Payroll direct deposit is available.