Customer Service Specialist I - Rentals

Willamalane Park and Recreation District•Springfield, OR

3d•$18 - $24

About The Position

The Customer Service Specialist I supports Willamalane rental operations and provides customer service to patrons in person and by phone. Duties include rental check-in and check-out, room and court setup, parking lot support, equipment checks, and on-site assistance with facility issues. The position also performs light custodial work and may assist with front desk operations such as program registration, point-of-sale transactions, and responding to customer questions. Work may be scheduled at any Willamalane facility, with other job-related duties assigned as needed. The employee monitors programs and facility operations, potentially including parking areas; encourages compliance with facility policies, procedures, and safety guidelines; and completes required records and documentation. The position works under the supervision of the Rentals Supervisor, with work reviewed primarily through direct observation and interaction and information from coworkers and patrons. This is a part-time seasonal, non-exempt, non-benefitted position. The schedule varies according to rental needs and may include days, evenings, and weekends. Work takes place primarily indoors in a busy, highly visible public environment, with frequent outdoor work on sports fields and in parking lots. The position involves substantial public contact and frequent interruptions.

Requirements

High school graduation or equivalency and one year of customer service, facility setup, or cashier experience in a busy, highly public environment; or a satisfactory combination of experience and training demonstrating the required knowledge, skills, abilities, maturity, and professional judgment.
Possession of, or ability to obtain, current First Aid and CPR/AED certificates.
Must be at least 18 years old.
Must complete a drug screen before employment because the position is safety sensitive.
Ability to communicate and work professionally and effectively with patrons and team members, and to recognize and resolve service, safety, and operational issues.
Ability to understand and follow oral and written instructions; work courteously and tactfully with coworkers and the public; use judgment and initiative; maintain composure in emergencies; provide accurate information; manage registrations and rentals; handle and count money; monitor facility operations; accept direction; and work effectively amid frequent interruptions.
Basic mathematics knowledge and ability to use registration and point-of-sale software.
Ability to work independently and as part of a team and provide excellent customer service.
Ability to perform the listed physical duties, including regularly moving materials weighing up to 50 pounds and, with proper safety tools, sometimes moving bleachers weighing up to 75 pounds.

Nice To Haves

Two years of customer service, facility setup, or cashier experience in a busy, highly public environment; or a satisfactory combination of experience and training demonstrating the required knowledge, skills, abilities, maturity, and professional judgment.
Basic knowledge of program registration, facility rentals, facility operations, and maintenance procedures.

Responsibilities

Check renters in and out of spaces, explain and enforce district rules, ensure spaces are clean before and after rentals, and support large event rentals.
Direct parking lot traffic, facilitate pay-to-park operations, monitor parking areas for rule compliance, and assist patrons.
Answer and direct telephone calls while multitasking with patrons at the front desk.
Respond to patron questions about programs, rentals, parks, and other services; assist with registrations, facility rentals, memberships, and other needs.
Respond professionally to patron suggestions and concerns about programs, activities, policies, and practices.
Provide courteous and effective internal and external customer service and resolve problems professionally.
Communicate and cooperate effectively with district staff and comply with district and department policies and procedures.
Work a flexible schedule, including evenings and weekends, and problem-solve with participants regarding programs, rentals, and events.
Set up and take down chairs, tables, nets, tennis posts, volleyball posts, bleachers, and other equipment according to schedules.
Assist custodial staff with light cleaning, including emptying garbage, sweeping, mopping, vacuuming, disinfecting surfaces, washing windows, and light laundry.
Provide program support by making appointments, notifying participants about program or class cancellations and changes, and maintaining records and files.
Provide office support by preparing correspondence, memos, calendars, rosters, and lists, and by making photocopies, collating, and creating files.
Attend and participate in mandatory staff meetings and relevant training.
Open and close facilities by securing rooms, turning off lights and equipment, and locking or arming the facility.
Work independently and as part of a team, enforce facility operating policies and procedures, and respond positively to feedback and direction.
Provide emergency support as directed by the emergency action plan; administer First Aid, CPR, and AED and respond to emergencies as required.
Perform other job-related duties as assigned.

Benefits

Paid sick leave accrual beginning on the date of hire at one hour for every 30 hours worked; part-time staff may use sick leave beginning on their 91st day of employment.
Annual cost-of-living increase of up to 4%, as approved by the Board.
Merit increase of 3% upon successful completion of the initial probationary period, with increases of up to 3% annually thereafter as approved by the Board.
Additional $1 per hour upon successful completion of a Spanish or American Sign Language competency test.
Discount on selected childcare programs, subject to restrictions.
25% discount on certain recreation programs.
Free lap and recreational swim pool use for the employee, with discounts for household members.
Free fitness center use for the employee, with discounts for household members.
Free wellness programs for the employee.
Payroll direct deposit is available.