Customer Service Specialist II

HellermannTyton North America•Milwaukee, WI

7d•Hybrid

About The Position

Under the direction of the Customer Service Manager or Supervisor, the Customer Service Specialist II represents HellermannTyton by serving customers. The role handles customer requests, inquiries, and orders received by phone, email, fax, and through the sales force. It requires quickly understanding customer needs, responding promptly, and providing solutions to build and maintain strong customer relationships. The position also performs data entry to support timely, accurate information flow and a clear understanding of customer transactions, primarily for an assigned business market segment. The role supports the maintenance of HellermannTyton’s Quality and EMS certifications by following corporate policies, procedures, work instructions, and documentation requirements. Applicants should note that an offer is contingent on successfully completing a background check through a third-party supplier. Depending on the position, checks may include SSN/SIN validation, education, employment, criminal, driving-history, and drug-test checks; applicants will be notified which checks apply during the hiring process. HellermannTyton Corporation is an Equal Opportunity Employer and does not discriminate against employees or applicants on the basis of protected characteristics.

Requirements

High school diploma or equivalent required.
At least 2 years of customer service experience in a manufacturing environment.
Excellent data-entry skills and strong attention to detail.
Highly proficient in the Microsoft Office suite.
Ability to communicate clearly and concisely, orally and in writing, using a variety of communication techniques and tools.
Ability to work in a fast-paced, dynamic environment with a strong sense of urgency for customer satisfaction.
Courtesy, tact, and respect when dealing with others.
Excellent time-management skills and ability to meet strict deadlines.
Ability to work independently or as part of a team.
Ability to think independently.
Ability to project a professional company image through phone and email interactions.

Nice To Haves

Knowledge of JDE or a related system.

Responsibilities

Accurately enter, update, and maintain customer, pricing, and product information in internal systems.
Provide price, item, and account verifications by email.
Manage the phone queue for customer inquiries.
Monitor and respond to Customer Care inbox messages.
Partner with Accounting to process requests to remove credit holds.
Update order information as necessary.
Investigate, resolve, and document shipping issues.
Expedite orders as requested.
Run Open Reporting for customers.
Provide backup for the Receptionist.
Support company Quality and EMS certifications by following corporate policies, procedures, work instructions, and required documentation practices.
Contribute to a positive, collaborative team environment while maintaining productivity and professionalism in a fast-paced, changing environment.
Manage time effectively, meet service expectations and strict deadlines, and maintain accuracy and attention to detail.
Communicate professionally with customers by phone and email and follow company policies, procedures, and conduct standards.