Customer Service Specialist II

Hellerman Tyton•Milwaukee, WI

6d•Hybrid

About The Position

Under the direction of the Customer Service Manager or Supervisor, the Customer Service Specialist II represents HellermannTyton by serving customers. The role handles requests, inquiries, and orders received by phone, email, fax, and through the sales force. It focuses on quickly understanding customer needs, responding promptly, and providing solutions to develop and maintain strong customer relationships. The position also performs data entry to ensure timely, accurate information flow and a clear understanding of customer transactions, primarily for an assigned business market segment. The employee supports corporate policies, procedures, work instructions, and required documentation to maintain HellermannTyton's Quality and EMS certifications.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience in a manufacturing environment.
Excellent data-entry skills and strong attention to detail and accuracy.
High proficiency in the MS Office suite of products.
Excellent verbal and written communication skills, including the ability to communicate clearly and concisely using varied communication techniques and tools.
Ability to work in a fast-paced, dynamic environment with a high sense of urgency for customer satisfaction.
Courtesy, tact, and respect when dealing with others.
Excellent time-management skills and ability to meet strict deadlines.
Ability to work independently or as part of a team.
Ability to project a professional company image through phone and email interactions.
Independent thinking.

Nice To Haves

Knowledge of JDE or a related system.

Responsibilities

Accurately enter, update, and maintain customer, pricing, and product information in internal systems.
Provide price, item, and account verifications by email.
Manage the phone queue for inquiries.
Monitor and respond to Customer Care inbox messages.
Partner with Accounting to process requests to remove credit holds.
Update order information as necessary.
Investigate, resolve, and document shipping issues.
Expedite orders as requested.
Run open reporting for customers.
Provide backup to the Receptionist.
Support corporate policies, procedures, work instructions, and required documentation to maintain Quality and EMS certifications.
Contribute to a positive and collaborative team environment while maintaining productivity and professionalism in a fast-paced, changing environment.
Manage time effectively and deliver results that meet service expectations.
Follow company policies, procedures, and professional conduct standards.