Customer Service Specialist II

General Dynamics Information Technology•Albany, NY

13d•$19 - $25•Hybrid

About The Position

The Customer Service Specialist II supports GDIT’s New York State Department of Health Medicaid Management Information System (MMIS) program. The role provides support by telephone and/or internet, resolving routine issues and responding to customer inquiries. The specialist answers inbound calls from Medicaid providers about billing or enrollment and learns the knowledge needed to assist with Medicaid claims. The position is hybrid and on-site at 22 Corporate Woods in Albany, New York.

Requirements

At least 2 years of customer service experience.
Strong Microsoft Office skills, including Word, Excel, and PowerPoint.
Strong telephone and verbal communication skills.
Customer focus and adaptability to different personality types.
Ability to multitask and manage time effectively.

Responsibilities

Take and process transactions by telephone, internet, and correspondence from customers and representatives.
Enter and maintain customer profile records in databases and prepare and maintain status reports.
Act as a liaison for customers.
Maintain knowledge of company products and customer service processes.
Answer inbound calls from Medicaid providers about billing or enrollment and help address issues involving Medicaid claims.

Benefits

Medical plan options, including options with Health Savings Accounts.
Dental plan options.
Vision plan.
401(k) plan with pre-tax and post-tax contributions and a company match.
Flexible work weeks where possible.
Paid time off, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
Short- and long-term disability benefits.
Life insurance.
Accidental death and dismemberment insurance.
Personal accident insurance.
Critical illness insurance.
Business travel and accident insurance.