Customer Service Specialist II

GD Information Technology • Albany, NY

12d • Hybrid

About The Position

As a Customer Service Specialist II, you will support GDIT’s New York State Department of Health Medicaid Management Information System (MMIS) program. You will provide support by telephone and/or internet, resolving routine issues and responding to customer inquiries. The role involves answering inbound calls from Medicaid providers about billing or enrollment and learning the information needed to help providers with Medicaid claims; calls are not scripted.

The position is hybrid and onsite at 22 Corporate Woods in Albany, New York. It is scheduled for 40 hours per week, with no travel required.

Requirements

• At least 2 years of customer service experience.
• Strong Microsoft Office skills, including Word, Excel, and PowerPoint.
• Strong telephone and verbal communication skills.
• Customer focus and adaptability to different personality types.
• Ability to multitask and manage time effectively.
• No security clearance required; U.S. citizenship is not required.

Responsibilities

• Take and process transactions by telephone, internet, and correspondence from customers and representatives.
• Enter and maintain customer profile database records and prepare and maintain status reports.
• Act as a liaison for customers.
• Maintain knowledge of company products and customer service processes.
• Answer inbound calls from Medicaid providers about billing or enrollment and help resolve routine issues and respond to inquiries.

Benefits

• Medical plan options, including plans with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with pre-tax and post-tax contribution options and a company match.
• Full flexible work weeks where possible.
• Paid time off, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• Short- and long-term disability benefits.
• Life insurance.
• Accidental death and dismemberment insurance.
• Personal accident insurance.
• Critical illness insurance.
• Business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed