Customer Service Specialist – Environmental Laboratory

State of Nebraska • Lincoln, NE

26d • Onsite

About The Position

The Department of Health and Human Services is seeking a Customer Service Specialist to support our Nebraska Public Health Environmental Laboratory on a full-time basis.

Requirements

• Experience performing laboratory bench procedures in a chemical environmental, microbiological, or biological laboratory OR post-high school coursework/training in laboratory bench techniques, biology, microbiology, or other biological/life sciences.
• Valid Driver's License Required
• Ability to communicate effectively; interact with lab staff and the public
• Ability to understand and follow supervisory instructions and safety policies
• Ability to work with limited supervision
• Ability to compose correspondence using correct grammar, punctuation, and spelling
• Ability to relay knowledge gained to co-workers to recognize and solve problems
• Ability to act in a professional manner at all times when representing the laboratory
• Ability to lift up 50lb containers.

Nice To Haves

• A high school diploma with at least 6 months experience in customer service, or working with the public.
• A working knowledge of word processing, spreadsheets, and clerical skills.
• Knowledge of environmental testing

Responsibilities

• Respond to customer requests and assemble and ship sample collection kits.
• Conduct minor preliminary testing procedures (pH, acidification of samples), sample custody, and sample disposal.
• Print sample requests, enter sample collection demographics, sort incoming samples, and deliver samples to appropriate work areas
• Pick up and deliver mail.

Benefits

• 13 paid holidays
• vacation and sick leave
• a State-matched retirement plan
• health, dental, vision, and life insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED