Customer Service/School Outreach Center Coordinator - Burbank Office

Cb•Burbank, CA

66d•Onsite

About The Position

We are seeking a friendly and professional with Inside Sales/Customer Service experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company.

Requirements

High school diploma/GED
Previous experience as a call center representative, or inside sales representative, or a similar role is preferred
Must be Result oriented.
This is a high-paced environment.
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Responsibilities

Place outbound calls and receive inbound calls
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend training to maintain up-to-date skills and knowledge