Customer Service Outreach Specialist

Mid Ohio Regional Planning Commission • Columbus, OH

7d

About The Position

The Customer Service Outreach Specialist is responsible for community and public/private engagement to recruit clients for MORPC’s weatherization and home repair programs. The specialist seeks out relevant community events, builds relationships with businesses, nonprofits, and government agencies, and shares information about MORPC’s Residential Services and energy efficiency programs. The role also collects contact information from individuals, organizations, and families interested in qualifying for these programs.

The specialist primarily engages community members in person, while also providing information through written correspondence and by telephone. The position has monthly client recruitment, partner meeting, and community presentation goals that contribute to the annual review. It works with intake and residential services colleagues, provides backup customer service and intake coverage as needed, and supports outreach and marketing activities. The role requires compassion for the population served, the ability to work independently or as part of a diverse team, and the ability to use basic computer and communication tools.

MORPC describes itself as Central Ohio’s regional council and an equal opportunity employer. It values a range of perspectives and promotes a healthy work/life balance. Eligible employees receive a free system-wide transit pass and discounted access to other alternative transportation modes. MORPC also offers tuition and professional development incentives, leadership programs, and participation in local and national organizations.

Requirements

• High school education or equivalent.
• Three years of client/customer service experience.
• Ability to follow verbal and written instructions and learn tracking systems.
• Knowledge of, or ability to learn, residential energy conservation techniques to explain program information to potential customers.
• Ability to understand and show compassion toward the population served by MORPC’s residential energy efficiency programs.
• Ability to work independently and as part of a diverse team.
• Ability to use a telephone and computer and attend meetings outside the office.
• Basic computer capabilities, communication skills, and ability to multitask.
• Valid driver’s license, good driving record, and maintenance of liability insurance coverage as required by MORPC.

Responsibilities

• Engage community members at public and private events or spaces to recruit clients for MORPC’s weatherization and home repair programs.
• Build relationships with public and private businesses, nonprofits, and government agencies to support client recruitment and educate the public about MORPC and its Residential Services programs.
• Disseminate information about MORPC’s energy efficiency programs and collect contact information from interested individuals, organizations, and families.
• Provide information to the public and to agencies, organizations, and businesses in person, by written correspondence, and by telephone.
• Deliver lists of interested, partially vetted clients to the Intake Supervisor and team members for follow-up and application completion.
• Work as a backup for Customer Service Representatives responding to incoming calls, emails, PIPP leads, and IMS assignments.
• Attend community outreach events, meetings, and presentations to support Community & Engagement marketing efforts and promote the programs.
• Serve as backup to intake assistants and residential housing specialists as needed.
• Support MORPC personnel policies and procedures and apply diversity and inclusion efforts in daily work.
• Promote an inclusive, respectful, team-oriented environment.
• Take the lead on community outreach or partner program initiatives when directed by the Director.
• Perform other duties as assigned.

Benefits

• Eligible employees receive a free system-wide transit pass.
• Eligible employees receive discounted access to other alternative transportation modes for commuting.
• Tuition incentives.
• Professional development incentives.
• Leadership programs.
• Participation in local and national organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED