OUTREACH SPECIALIST

City of New York • New York, NY

1d • $65,898 - $65,989

About The Position

The NYC Public Engagement Unit (PEU), part of the Department of Social Services, uses data analytics, technology, and large-scale outreach to connect New Yorkers with City services. The unit works with partner agencies, elected officials, community groups, nonprofits, and service providers across all five boroughs, and participates in citywide events and targeted outreach initiatives.

PEU is recruiting a Community Associate to work as an Outreach Specialist. The role engages New Yorkers through door-to-door canvassing, phone calls, and peer-to-peer texting to assess needs and explain relevant City services and resources. It provides ongoing case management, primarily focused on housing benefits and services, and supports community events, partner outreach, and special projects. The specialist maintains reporting and communication with an assigned supervisor and liaises with community stakeholders.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties, or equivalent education and/or experience.
• At least one year of community, issue, labor, or political organizing experience.
• Excellent communication and outreach skills.
• Demonstrated ability to track metrics and outcomes closely.
• Detail-oriented and organized.

Nice To Haves

• Familiarity with New York City government.
• Familiarity with housing issues.
• Commitment to helping others.
• Experience with community-based outreach and/or case management.

Responsibilities

• Engage New Yorkers through door-to-door canvassing, phone calls, and peer-to-peer texting to assess needs and inform them about relevant City services and resources.
• Provide ongoing case management to help New Yorkers access benefits, primarily housing benefits and services.
• Conduct Days of Action and other community events.
• Maintain ongoing reporting and communication with the assigned supervisor.
• Liaise with community stakeholders, including community-based organizations and agency partners.
• Support partner outreach efforts that provide resources and information to New Yorkers citywide.
• Assist with special projects as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED