Customer Service Outreach Specialist

Mid Ohio Regional Planning Commission • Columbus, OH

9d

About The Position

The Customer Service Outreach Specialist is responsible for community and public/private engagement to recruit clients for MORPC’s weatherization and home repair programs. The specialist seeks out community events aligned with the programs’ client demographic, builds relationships with businesses, nonprofit organizations, and government agencies, and educates the public about MORPC and its Residential Services programs. The role shares information about residential energy-efficiency programs and gathers contact information from people and organizations interested in qualifying.

The specialist engages community members at public and private events and other spaces, collaborates with like organizations, and works toward monthly goals for client recruitment, partner meetings, and community presentations. The position also supports intake and customer-service coverage, community marketing efforts, and other outreach or program initiatives as assigned. The role requires compassion for the population served, the ability to work independently or with a diverse team, and familiarity with basic computer and communication tools. Formal training may be provided after employment begins.

Requirements

• High school education or equivalent.
• Three years of client or customer service experience.
• Ability to follow verbal and written instructions and learn tracking systems.
• Knowledge of, or ability to learn, residential energy conservation techniques.
• Ability to understand and show compassion toward the population served by MORPC’s residential energy-efficiency programs.
• Ability to work independently or as part of a diverse team.
• Ability to use a telephone and computer and attend meetings outside the office.
• Multitasking ability and basic computer and communication skills.
• Valid driver’s license, good driving record, and liability insurance coverage as required by MORPC.

Responsibilities

• Engage community members at public and private events or spaces to recruit clients for MORPC’s weatherization and home repair programs.
• Work with like organizations to leverage programs and recruit additional clients.
• Meet monthly goals for client recruitment, partner meetings, and community presentations.
• Provide information to the public, agencies, organizations, and businesses in person, in writing, and by telephone to recruit participants for residential energy-efficiency programs.
• Deliver lists of interested, partially vetted clients to the Intake Supervisor and team members for follow-up and application completion.
• Back up Customer Service Representatives by responding to incoming calls, emails, PIPP leads, and IMS assignments.
• Attend community outreach events, meetings, and presentations to promote programs and support Community & Engagement marketing efforts.
• Back up other intake assistants and residential housing specialists as needed.
• Support MORPC personnel policies and procedures and apply diversity and inclusion efforts in daily work.
• Take the lead on community outreach or partner program initiatives when directed by the Director.
• Promote an inclusive, respectful, team-oriented environment.
• Perform other duties as assigned.

Benefits

• Eligible employees receive a free system-wide transit pass and discounted access to other alternative transportation modes.
• Tuition incentives.
• Professional development incentives.
• Leadership programs.
• Participation in local and national organizations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED