Network Specialist - Customer Outreach
BlueWater Federal Solutions•Whitehall, OH
About The Position
BlueWater Federal is seeking a Customer Service Specialist to support DISA operations in the Columbus, Ohio area. The role handles initial customer interactions and follows service orders through their progression. The specialist enters service request details into DISA Storefront (DSF) to initiate telecommunications service requests and assists customers when requests are incomplete or requirements are unclear. The position requires working the swing shift from 2 p.m. to 10 p.m.
Requirements
- Hold an active Secret clearance or interim Secret clearance.
- Have 2 or more years of military experience in communications or a related technical field; or 2 or more years in an accredited technical training program plus at least 1 year of experience in communications or a related field; or 2 or more years of experience in communications or a related technical field.
- Be able to work the swing shift from 2 p.m. to 10 p.m.
Responsibilities
- Handle initial customer interactions and follow through on service orders.
- Enter service request details into DISA Storefront (DSF) to initiate telecommunications service requests.
- Provide exceptional customer service before and after entering requests into DSF.
- Assist customers when service requests are incomplete or requirements are unclear.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) matching
- Employee stock purchase program
- Life insurance options
- Paid time off
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
