Collision Center Customer Service Rep/Office Coordinator

Lou Fusz Kia • Overland, MO

2d

About The Position

The Collision Center Customer Service Representative / Office Coordinator is often the first and most consistent point of contact for customers throughout the collision repair process. The role helps ensure a smooth, professional customer experience from vehicle drop-off through final delivery.

The position requires an organized, customer-focused person able to manage multiple priorities in a fast-paced environment. Duties include coordinating repair schedules, rental vehicles, customer communications, documentation, payments, and insurance-related activities while maintaining accurate records and efficient front-office operations.

The role also supports collision repair operations by coordinating with estimators, technicians, insurance representatives, and vendors; assisting with insurance claim documentation and repair authorizations; and ensuring records are accurate, complete, confidential, and compliant with company procedures.

Requirements

• High school diploma or equivalent.
• Previous customer service, receptionist, administrative assistant, or office coordination experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to work effectively in a fast-paced environment.
• Professional appearance and customer-focused attitude.
• Must be willing to submit to pre-employment drug screen, background and insurability checks.

Nice To Haves

• Experience in a collision center, automotive dealership, repair facility, or insurance-related environment.
• Familiarity with collision repair processes and insurance claims.
• Experience using dealership management, estimating, or repair management software.
• Knowledge of billing, invoicing, and accounts receivable procedures.

Responsibilities

• Greet customers and provide a welcoming, professional experience.
• Serve as the primary contact for customers throughout the repair process.
• Communicate repair status updates, timelines, and delivery expectations.
• Address customer questions and concerns promptly and professionally.
• Assist with vehicle drop-off and delivery procedures.
• Manage daily front-office operations and appointment scheduling.
• Maintain accurate customer files, repair orders, and documentation.
• Coordinate incoming calls, emails, and customer inquiries.
• Process payments and maintain accurate cash-handling and accounting records.
• Prepare and distribute required reports and administrative paperwork.
• Assist with insurance claim documentation and related communications.
• Coordinate with estimators, technicians, insurance representatives, and vendors.
• Track repair progress and ensure necessary documentation is completed.
• Verify customer and insurance information for accuracy.
• Support supplement and repair authorization processes as needed.
• Arrange rental vehicle reservations and returns.
• Communicate rental schedules and requirements with customers and rental providers.
• Ensure smooth vehicle transitions during the repair process.
• Maintain confidentiality of customer and company information.
• Ensure records are accurate, complete, and compliant with company procedures.
• Support internal audits and documentation requirements.
• Maintain organized filing systems and office supplies.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Employee vehicle purchase and service discounts.
• Career growth and development opportunities.
• Bereavement leave.
• Employee discounts.
• Employee referral bonus.
• Opportunities for advancement and promotion from within.
• A supportive, team-oriented work environment focused on employee success and growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED