Customer Service Representative - Collision Center
Serpentini Automotive Group•Tallmadge, OH
About The Position
Serpentini Automotive Group is seeking a dedicated Customer Service Representative to join its Collision Center team in Tallmadge, Ohio. The representative is the primary point of contact for customers throughout the collision repair process, providing a seamless and positive experience by addressing inquiries and coordinating with technicians and insurance providers to support timely and accurate service.
Requirements
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Experience in customer service, preferably in an automotive or collision center environment.
- Ability to multitask and manage time effectively.
- Proficiency with computer systems and software related to customer service and scheduling.
- Positive attitude and a commitment to delivering outstanding customer experiences.
Responsibilities
- Answer customer inquiries and provide timely updates regarding collision repairs.
- Coordinate with insurance companies to verify coverage and process claims.
- Schedule appointments and follow up with customers to ensure satisfaction.
- Maintain accurate records of customer information, repair status, and communications.
- Handle customer concerns and resolve issues professionally and efficiently.
Benefits
- Competitive compensation package
- Opportunities for career advancement within Serpentini Automotive Group
- Comprehensive training and support
- Health and wellness benefits
- Employee discounts on vehicle services and products
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
