Customer Service Rep - Continental Collision Center

CONTINENTAL IMPORTS INC•Austin, TX

10d•Onsite

About The Position

The Customer Service Rep is the face and voice of Continental Collision Center and provides customers with a welcoming, professional first impression. The role involves assisting customers in person and over the phone, handling administrative and payment processes, coordinating estimates and repairs, and communicating customer concerns to the appropriate team members. The position offers growth and potential for promotion within the company. The ideal candidate is friendly, outgoing, organized, people-oriented, and able to multitask and adapt to changing circumstances. The role is full-time, Monday through Friday, with either a 7:30 a.m. to 4:30 p.m. or 8:30 a.m. to 5:30 p.m. schedule. Compensation is $22 per hour.

Requirements

Must be at least 18 years old.
Must have held a valid driver's license for at least one year.
Friendly, outgoing, helpful, and people-oriented disposition with customers and fellow employees.
Strong organizational and communication skills.
Ability to adapt to changing daily circumstances and multitask effectively.
Proficiency in data entry and keyboarding.
Basic math skills, including calculator use.
Proficiency with CCC management and estimating systems.
Ability to maintain thorough documentation.

Responsibilities

Greet customers promptly and professionally when they enter the office.
Maintain a polite and courteous attitude with customers and refer problems to the appropriate team member or manager.
Offer refreshments and maintain the customer waiting area, including the magazine and coffee area.
Write repair orders when required and ensure each has a signed authorization form on file, including tow-ins.
Write up night drop-offs.
Monitor vehicle placement to ensure vehicles do not block the front office area.
Receive customer payments, enter payments into the management system, use the check and credit card machine as needed, and handle administrative aspects of vehicle delivery.
Maintain an organized and clean work area and follow employee handbook and dress-code policies.
Ensure towed-in vehicles have a repair order and that the tow bill is entered appropriately.
Schedule estimates and repairs.
Scan necessary paperwork and documents into repair orders.
Communicate customer concerns and complaints to estimators and managers.
Update Enterprise Arms at least twice per day.
Notify Enterprise/Hertz when customers need rental vehicles.
Ensure phones are attended at all times.
Document customer interactions and other relevant information thoroughly.

Benefits

Employer-paid dental insurance
Employer-paid life insurance
Employer-paid medical insurance
Employer-paid health savings account contribution
Employer-paid wellness clinic
Employer-paid flu vaccinations each fall
401(k) employer matching
Employer-paid parental leave
Employer-paid employee assistance program
Five paid bereavement leave days per year for immediate family members after 60 days
Paid vacation time, with accrual varying by tenure
Annual Christmas bonus based on tenure
Annual technician flag-hour bonuses
Annual Christmas party
Annual employee appreciation dinner
Employee vehicle purchase program
Employee discounts on collision repair, parts, and service
Paid holidays: Thanksgiving, Christmas, and New Year's
Employer-paid lunches every Saturday
Employer-paid lunches or dinners for special occasions
Access to in-house insurance and marketing agencies
Voluntary term and whole life insurance
Voluntary AFLAC supplemental coverage
Voluntary vision plan
Pet insurance
Legal Shield
$200 donation to a charity of the employee's choice with approval
Bi-weekly pay, issued on Fridays