Customer Service Rep - Continental Collision Center

Continental Auto Group•Austin, TX

About The Position

The Customer Service Rep is the first impression and the face and voice of Continental Collision Center. The role calls for a friendly, outgoing, organized, people-oriented person who can greet and assist customers in person and by phone, multitask, and represent the Continental Automotive Group with professionalism. The position offers growth and potential for promotion within the company. The representative supports customers and the shop’s daily administrative operations, including repair orders, estimates and repair scheduling, payments and vehicle delivery paperwork, customer waiting-area upkeep, and communication with colleagues and rental providers. The role is full-time, Monday through Friday, with one of two listed schedules: 7:30 a.m.–4:30 p.m. or 8:30 a.m.–5:30 p.m. Compensation is $22 per hour.

Requirements

Friendly, outgoing, helpful, and people-oriented disposition toward customers and fellow employees.
Excellent organizational and communication skills.
Ability to adapt to changing daily circumstances and multitask proficiently.
Proficiency with CCC management and estimating systems.
Proficiency in data entry, including keyboarding.
Basic math skills, including use of a calculator.
Must have held a valid driver's license for at least one year.
Must be at least 18 years of age.

Responsibilities

Greet customers promptly and professionally when they enter the office, and maintain a polite and courteous attitude during customer interactions.
Refer customer problems to the appropriate team member or manager and communicate customer concerns or complaints to estimators and managers.
Offer refreshments and maintain the customer waiting area, including the magazine and coffee area.
Write repair orders when required, ensure signed authorization forms are on file for all repair orders including tow-ins, and write up night drop-offs.
Ensure towed-in vehicles have repair orders and enter tow bills appropriately into the repair orders.
Monitor vehicle movement to ensure vehicles do not block the front office area.
Receive customer payments, enter them into the management system, use the check and credit card machine as needed, and handle administrative aspects of vehicle delivery.
Schedule estimates and repairs.
Scan required paperwork and documents into repair orders and thoroughly document customer and vehicle information.
Update Enterprise Arms at least twice per day.
Notify Enterprise/Hertz when customers need rental vehicles.
Ensure phones are attended at all times.
Maintain a clean and organized work area and follow employee handbook and dress-code policies.

Benefits

Employer-paid dental insurance
Employer-paid life insurance
Employer-paid medical insurance
Employer-paid health savings account contribution
Employer-paid wellness clinic
Employer-paid flu vaccinations each fall
Employer percentage matching for 401(k)
Employer-paid parental leave
Employer-paid employee assistance program
Five paid bereavement leave days per year for immediate family members after 60 days
Paid vacation time, with the amount increasing by tenure
Annual Christmas bonus based on tenure
Annual technician flag-hour bonuses
Annual Christmas party
Annual employee appreciation dinner
Employee vehicle purchase program
Employee discounts on collision repair, parts, and service
Bi-weekly pay, paid on Fridays
Thanksgiving, Christmas, and New Year's holidays
Employer-paid lunches every Saturday
Employer-paid lunches or dinners for special occasions
Access to an in-house insurance agency
Access to an in-house marketing agency
Voluntary term and whole life insurance
Voluntary AFLAC supplemental coverage
Voluntary vision plan
Pet insurance
Legal Shield
$200 donation to a charity of the employee's choice with approval